Job Title: FT Assistant Customer Service Manager - Food Lion Job Location:
Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate moral. Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices.
Duties and Responsibilities:
In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End AssociatesManage the Front End during designated hours a minimum of three days a week per standard practice guidelinesMaintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer serviceServe as a model for customer service and instills this value in all associatesManage and achieve Food Lion service standards as delegated by the Customer Service ManagerMaintain an efficient and productive Front End operationSupport the achievement of budgeted financial and operating results for the Front EndEnsure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelinesUnderstand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policiesEnsure that all advertising and sales promotion materials applicable to the Front End are properly utilizedObserve and correct all unsafe conditions that could cause associate or customer accidentsReport all associate and customer accidents in accordance with established Food Lion procedures to the Manager on DutyMonitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent lossesEnsure compliance with local, state and federal regulationsProvide recognition of accomplishments and offer coaching when necessaryTrain and develop Office Assistants and CashiersEnsure office functions are completed accurately and on timeCommunicate all cash variances to the Customer Service ManagerResearch over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessaryEnsure Front End associates operate registers and serve customers in accordance with established policies and proceduresMaintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functionsIn the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient mannerSuccessfully complete Computer Based Training (CBT) and Training Aid coursesPerform all other duties and projects as assigned
A high school graduate or equivalent preferredExcellent interpersonal, organizational, communication and customer service skillsMust be able to perform the job duties and responsibilities of Office AssistantGood understanding of store operations preferredAbility and willingness to learn multiple tasks and technical requirem nts of the jobAbility to use technical information to solve problemsAbility to lead and direct othersMust meet minimum age requirements to perform specific job functionsMust be able to meet the physical requirements of the position, with or without reasonable accommodations
Ability to use computers and other communication systems required to perform job functionsAbility to push or pull up to 2000 pounds using a pallet jackBend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasionPull or push up to 75 lbs. on occasionStand 100% of the time, frequently walking short distancesBe able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleanersPerform repetitive hand and arm motionsUse hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculatorFrequent reaching and grasping at waist level: occasionally above shoulder or below waist levelMeet established volume activity standards for the positionTolerate working in extreme hot/cold temperatures for up to 20 minutes at a timeHave sufficient visual ability to check ID cards, checks, invoices and other written documents