West Virginia

Radiology Services Representative

Job description          

Responsible for scheduling all Radiology
procedures which includes gathering, entering and scanning orders into EPIC.

MINIMUM

QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1.

High School or equivalent level of education.

PREFERRED

QUALIFICATIONS:
EXPERIENCE:
1.

Two (2) years relevant experience.

CORE DUTIES AND RESPONSIBILITIES: The
statements described here are intended to describe the general nature of work
being performed by people assigned to this position. They are not intended to be constructed as
an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1.

Coordinates
incoming requests for Radiology Services relative to room allocation,
supplies, and technologist and Radiologist availability.

2.

Communicates
consistently and accurately with Technologists relative to scheduling and
reporting activities.

3.

Schedules
inpatients and outpatients in accordance with scheduling guidelines, with the
ability to prioritize according to patient needs. Calls outpatients the day
before their scheduled appointment verifying their commitment and
rescheduling when appropriate.

4.

Returns
scheduling calls promptly and courteously. Identifies and communicates need
for scheduling modifications and development.

5.

Consults
with physicians office to ensure written orders are obtained as needed. Verifies written orders with physician for
accuracy and ensures that written orders match schedules.

6.

Upon
receiving the written order, verifies completeness, notifying ordering
physician of any inaccuracies. Creates order in EPIC and then scans order
into EPIC in a timely manner once received via mail or fax.

7.

Performs
daily audits to verify receipt of written orders, notifying ordering
physician when one has not been received.

8.

Obtain a
complete patient data set when scheduling procedures in support of hospitals
revenue cycle.

9.

Assists in
ensuring all outpatient procedures meet medical necessity requirements prior
to scheduling the procedure.

10.

Inform
appropriate personnel of patient arrival for appointment.

11.

Answers
all phone calls in a timely and courteous manner, identifying self and unit
at all times.

12.

Screens,
evaluates, and prioritizes all incoming telephone calls in such a way that
urgent situations related to the provision of patient care are handled in an
appropriate manner. Refers phone calls to proper personnel in a timely
manner.

13.

Receives
and responds to patient and staff needs and complaints appropriately within
the realm of the patient care environment, involving department Managers
and patient representative as needed. Communicates perceived problem issues
to Radiology Supervisor or Manager.

14.

Ensures
phone mail status is appropriate at all times. Follows up or forwards phone
mail messages in a timely fashion.

15.

Participates
in rotation for coverage of the reception area to help facilitate coverage. Aids in effective utilization of staff and
equipment.

16.

Communicates
required patient preps to referring physicians representative at time of
scheduling.

17.

Demonstrates
ability to work in multiple sections of Radiology including but NOT
limited to POC Radiology, Nuclear Medicine, Breast Care Center, Radiology
Front Desk, and MRI Scheduling/Front Desk.

18.

Performs
Patient Registration as appropriate.

19.

Assures
that the printers, copier, and computers receive proper maintenance (ex.
Toner kits, printer paper, copier paper, etc) to allow for their continued
operations.

20.

Maintains
a level of supplies needed for scheduling area by notifying Radiology Manager
of any shortages (i.e. letterhead, envelopes, etc)

21.

Continually
seeks education and training opportunities. Participates in on-going
education activities to develop, maintain, and enhance professional expertise
as monitored by supervision.

PHYSICAL REQUIREMENTS: The
physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

1.

Ability to
sit for extended periods of time.

2.

Ability to
lift, push, or pull a minimum of 20 pounds.

3.

Hearing
(aid permitted) must be able to function without use of lip reading.

4.

Visual
acuity (corrected) keen for both distant and near objects/individuals (i.e.
ability to read small print)

WORKING ENVIRONMENT: The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

1.

Working
closely with others

2.

Normal office setting with electrical equipment (i.e. telephone,
personal computer, copier, fax machine, etc.)

SKILLS AND ABILITIES:
1.

Possesses
the interpersonal skills to positively and effectively communicate,
negotiate, and resolve conflict.

2.

Motivation and drive for continuous
development of self.

3.

Cooperatively interacts with the health
care team to support and contribute to the shared group goals.

4.

Ability to type
25 wpm preferred.

5.

Knowledge
and understanding of medical terminology. (Preferred)

Date Reviewed/Revised: January 2017
West Virginia University Hospital West Virginia jobs

West Virginia University Hospital

West Virginia jobs

West Virginia jobs

 West Virginia jobs  West Virginia jobs

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