Wisconsin

Delivery Station Liaison - DML2

Job description          

High School Diploma or equivalentExperience with Windows Operating Systems and Microsoft OutlookFamiliarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
The address for this location is: N53 W24700 Corporate Circle Sussex, WI 53089

The schedule for this role will be: Sunday-Wednesday, 10:00am-9:00pm.

Except as otherwise required by law, this role pays $15.75 per hour.

At Amazon we're working to be the most Customer-centric company on earth and we are constantly improving how we fulfill and deliver customer orders. Our goal is to exceed expectations by continually striving to innovate and provide best in class customer support as we expand our logistics products and services. To improve the customer experience we are establishing a group of delivery station based customer service associates that enable real-time, hands-on investigation of where a package is and how Amazon can get it to a customer as quickly as possible. Additionally, it provides customer access to local experts who can provide them the most accurate and up-to-date information about their packages and how Amazon is resolving potential delivery issues affecting them.

As a Delivery Station Liaison, you will be responsible for:
Communicating with customers directly via phone and emailEmpathizing with and prioritizing customer needsUpholding company values and respecting every customerExuding patience and ownership with each customerResolving conflicts and setting appropriate expectations with customersClearly understanding and responding appropriately to the issues that customers presentConsistently composing a grammatically correct, concise, and accurate written responses to customer issuesApproaching problems logically and with good judgment to ensure the appropriate customer outcomeMaking quick and effective decisions on behalf of the customerAbility to effectively prioritize work time to ensure efficiencyWorking in an environment where the noise level and temperatures vary, with or without reasonable accommodations
Eligibility Requirements
Able to work Full Time Hours (40+ hrs per week)Able to work a Flexible Schedule
Previous experience in Customer Service
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Amazon.com Services, Inc. Wisconsin jobs

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Amazon.com Services, Inc. Wisconsin jobs

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High School Diploma or equivalentExperience with Windows Operating Systems and Microsoft OutlookFamiliarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
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