Washington

Customer Repair Distribution Assistant

Job description          

We have been in business for 105 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has over ninety Ben Bridge Jeweler and PANDORA (Owned and Operated by Ben Bridge Jeweler) stores, across the United States and British Columbia. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality and history. Its meaning only grows with time. We don’t sell to a customer just once; we want to be their jeweler for life!

Job Summary

The primary focus of this position is to be a liaison between the stores and vendors to facilitate customer repairs. This position requires teamwork, clear communication, and exceptional attention to detail.

Duties and Responsibilities:
Selects proper vendor/factory to provide repair work for customer owned items Provides repair estimates to stores Supports stores by tracking repairs and following up with vendors to be sure they meet deadlines Maintains customer repair database Other assorted distribution tasks Minimum Required Qualifications:
Ability to work some mandatory overtime on weekends seasonally Exceptional attention to detail Ability to work in team environment Ability to prioritize and self-manage within strict timelines 'Can do' customer service approach Ability to be clear, concise and professional in all verbal and written communication Excellent organizational/follow up skills The full-time hourly schedule is designed to provide flex staffing during key events and peak selling times. You will be eligible for health and welfare benefits (provided you meet the minimum work requirement of 20 hours/week) in addition to sales bonus, monthly incentives and SPIFFs. Other benefits include employee merchandise discounts, paid training and paid time off, such as: vacation, holidays, bereavement and jury duty. Paid training includes certification from the Gemological Institute of America (following completion of one year service time). In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.
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