Vermont

Retail Parts Pro

Job description          

At Advance Auto Parts , a Retail Parts Pro (RPP) is part of the management team and responsible for growing the sales of automotive parts and related merchandise in accordance with company standards. The Retail Parts Pros must be committed to inspiring our team, helping our customers succeed, and growing the retail business profitably and with integrity.

A Retail Parts Pro at Advance Auto Parts is responsible for:
Being an “A' player on the Advance Auto Parts team

Having a passion for serving our customers and offering superior service to every customer, every day

Being actively engaged in our business and bringing their best to work every day

Being committed to improving themselves, their fellow Team Members and our company

Working to exceed their individual and store targets every day

Offer a superior shopping experience to every customer in a way that drives up our DIY traction scores and helps the store achieve full potential.

Key Focus Areas:
Providing Legendary Customer Service

Knowing retail metrics

Executing on daily, weekly and period goals to drive profitable retail growth

Essential Job Skills needed to be a Successful Retail Parts Pro include ability to:

Work with General Manager to produce a consistently winning store

Communicate effectively, verbally and in writing

Build strong relationships (team, customers, peers, Store Support Center Team Members and supervisor)

Transfer parts knowledge to all store team members to help increase the stores product knowledge and sales

Ability to effectively plan, delegate and hold others accountable for their individual and store results.

Effectively execute all key tasks, critical to supporting our 4 key strategies (Transform DIY, Accelerate Commercial, Availability and Service Excellence), including attachment selling, selling premium parts, etc.

Maintain high standards of customer service and create a superior customer experience for each customer by promptly greeting them and helping them locate the right merchandise for their project

Maintain and develop a comprehensive product knowledge

Maintain an awareness of and achieve maximum results on all promotions and advertisements

Execute merchandise moves, stocking and display with high housekeeping standards

Participate in inventories and periodic cycle counts

Ring sales at register and provide prompt and expedient service

Build customer loyalty and aid customers in locating the right merchandise for their project

Use computers accurately and effectively

Work well in a diverse, fast-paced and results-oriented retail environment

Produce consistently high sales averages

Manage time effectively

Demonstrate strong organizational skills

Be punctual and at work as scheduled

Key Duties and Responsibilities:
Responsible for working with the General Manager to lead the store team and grow the retail business in conformity with the company’s 4 key strategies and 3 core values

Maintains rapport with current retail customers in order to keep abreast of their needs

Consistently provides professional, courteous and prompt customer service to both retail and commercial customers, utilizing parts experience and knowledge to insure complete customer satisfaction

Delegates or completes the marking and storing of parts in stockroom according to prearranged system

Assists in managing inventory and the appearance of Parts Department

Completes all required training materials, attends all scheduled company meetings, and meets or exceed all assigned sales goals or quotas

Utilizes a strong knowledge of automotive systems, categories of merchandise, warranties, and Company Policies to make recommendations and suggestions to customers to gain their confidence and business

Thorough understanding of automotive principles and the ability to diagnose problems and recommend solutions

Performs other assigned store duties that include, but are not limited to, stocking, cleaning, sales, customer service, cashiering, truck loading/unloading, delivering, and inventory management

Demonstrating an eagerness to be a team player and assist in other functions as assigned by the store management team

Work Schedule:
Must have a flexible schedule that would allow you to work an assortment of days, evenings, and weekends as needed to provide quality service and grow the business profitably and with integrity.

Retail Parts Pro

Prior Experience that sets a Professional Sales Associate up for Greater Success

3-5 years of prior automotive parts experience is preferred

2-3 years of previous management experience is preferred

History of successful job performance

Working knowledge of automotive systems

Diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, and all other related systems for an automobile

ASE certification preferred, but not required

Proven ability to work in a fast-paced and highly dynamic work environment

Must possess good verbal communications skills, including good salesmanship abilities

Must have a valid driver's license and be able to become fleet safety certified

Education/License Requirements:
High School diploma and/or GED

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.

While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation.

While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

If you are interested in joining Advance Auto Parts at this exciting time

of our growth and you meet or exceed the qualifications, click on the Apply button below.
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