Utah

Customer Service Warranty Coordinator

Job description          

InteriorWorx , a provider of complete interior finish solutions for commercial and residential builders, architects, designers, and homeowners, is raising the bar for the building industry. Due to our commitment to being the best in the industry, we are a rapidly growing organization and are looking for dynamic individuals to join our team

Due to this growth, we are looking for a Warranty Service Coordinator to join our team of professionals in our Sandy office. Our company is a nationally recognized contractor for flooring, cabinet, appliance and lighting that services regional and national home builders through our Builder Design Center. We are seeking a successful career-minded professional to join and support our existing team. The qualified candidate will have previous customer service, work order scheduling, and coordination experience.

Responsibilities: Interfacing between our field staff, homeowners, trade partners and builders in scheduling customer care appointments Responding to requests within 24 hours; evaluate, research and troubleshoot warrantable concerns Properly assign Service Requests to field staff Order materials needed for appointments Prepare quotes when appropriate Coordinating / Scheduling appointments Communicating with customers throughout process Maintaining detailed service request tracking and report distribution Verifying completion of work Providing support to field management as needed in warehouse gathering assorted materials needed for next day work Qualifications:
Understanding of cabinets and/or flooring A strong attention to detail and excellent organizational skills Excellent communication skills, including; clear verbal communication Logical written communication, with ability to listen Knowledge and understanding of project coordination and scheduling Ability to coordinate completion of multiple tasks and deadline Strong working knowledge of all Microsoft Office programs A willingness to learn and ability to be a self-starter Ability to problem solve and make decisions with minimal supervision and handle escalated issues Ability to work flexible hours Able to lift 25 lbs, walking, bending and standing for periods of short periods of time Position is Full Time Monday – Friday

Compensation: $14.00 / $16.00 hourly DOE Benefits

MedicalDentalVisionBasic LifeVoluntary LifeVoluntary AD&DShort Term DisabilityCritical IllnessAccidentHospital IndemnityAccrued Paid Time OffPaid Holidays401k Investment Plan
Overtime and some Saturdays may be required
InteriorWorx Utah jobs

InteriorWorx

Utah jobs

Utah jobs

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