Utah

Patient Relations Advocate I

Job description          

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA For use in RCSS only. The Patient Relations Advocate 1 processes a variety of account transactions. Transactions are handled with minimal supervision, exercising independent judgment. Position provides a high degree of patient satisfaction through prompt, courteous and friendly service. Patient relationship building and positive outcome is expected for every call. Responsibilities Provides excellent customer service by resolving concerns and responding to patient inquiries in a professional and engaging manner - the goal is one-call resolution. Patient support may include establishing financial arrangements, researching patient dispute, and/or explanation of the revenue cycle. Maintains clear documentation of customer encounter, entered in Epic. Builds rapport with caller by remaining calm, empathetic and displaying patience. Responds to inquiries in a timely fashion. Maintains a balance between company policy and customer satisfaction in decision-making. Handles issues with the best interest of both customer and company. Maintains excellent schedule adherence and productivity standards. Performs other administrative or clerical duties and projects, as assigned by manager. Knowledge / Skills / Abilities Conveys a strong passion for excellent service to build a strong rapport with the patient. Ability to clearly document patient events within Epic. Takes ownership for the quality and timeliness of work. Effective time management skills The ability to express information in a clear and understandable manner both written and verbally. Qualifications Qualifications Required Four years of customer service experience. Completion of Customer Service Program within six months. Qualifications (Preferred) Preferred Associate's degree in Communications, Business, or the equivalency. Two years of medical accounts receivable experience. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. Physical Requirements Listening, Sitting, Speaking
University of Utah Health Care Utah jobs

University of Utah Health Care

Utah jobs

Utah jobs

 Utah jobs  Utah jobs
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University of Utah Health Care Utah jobs

University of Utah Health Care (Utah jobs)

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Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission req...

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission req...

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission req...

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission req...

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Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission req...