Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years.
Business Operations and Innovations Supervisor (BIOS) is responsible for supporting processes and staff that sustain the program, including provider payments, provider contract compliance, appeals, recoupment, and transaction and process reviews. BIOS oversees the functions of process and procedure document updates, staff training on procedural changes and makes recommendations for systems changes and processes improvements needed to enhance functioning in all areas of the Child Care Services program. BIOS assists with research of exception reports and is the primary developer of the program database to track and report on program aspects that are not available in the TWIST database.
CORE DUTIES AND RESPONSIBILITIES:
Provides oversight for or conducts research and compiles responses for various compliance reports
Develops working knowledge of applicable policies, procedures, and processes including local, state, federal and contractual requirements to proactively assess organizational compliance
Provides oversight for or analyzes repeated staff errors and coordinates action steps designed to promote staff growth and to reduce or eliminate the recurrence of errors
Provides oversight for or prepares and presents training materials to staff and coaches staff through awareness sessions and specific training to address monitoring findings
Prepares and presents related compliance reports to management identifying areas of noncompliance and maintains complete, organized and accessible compliance records
Provides oversight for or maintains a master policy and procedures file in a shared drive database containing policy directives and Workforce Development letters
Provides oversight for or conducts quality and compliance inspections of Child Care case files. Develops and utilizes appropriate tools and processes for monitoring consistency
Provides oversight for or provides technical assistance to program and administrative staff to document and improve processes; creates and updates process maps and procedures
Provides oversight for or develops and maintains a program database to track and report' on program aspects that are not available in the TWIST database
Ensures staff understands and adheres to policies and procedures as well as contractual obligations
Ensures accurate financial payment authorizations for Board
Ensures accuracy in statistical and financial reports
Identifies and documents process improvement opportunities and participates in project teams to develop and implement new ideas and /or processes
Develops and maintains a close working relationship with the other unit supervisors and coordinates work functions between the units
Performs other duties as may be assigned
Bachelor's degree from an accredited college or university or
YEARS OF EXPERIENCE:
Equivalent combination of education and experience
Intermediate advanced experience in all Microsoft Office applications
Ability to lead the work of others
Intermediate to advanced experience in all Microsoft Office applications
Ability to clearly and effectively present information and respond to questions both orally and in writing
Ability to generate reports and present findings/recommendations.
Ability to write dear and accurate correspondence and reports.
Ability to fact find with tact, diplomacy and persuasiveness.
Ability to calculate figures and amounts.
Ability to handle escalated situations with critical thinking skills and problem solving techniques.
Ability to assess and create innovated approaches to continuous process improvement of eligibility services
BakerRipley is committed to the principles of equal employment. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.