Job Posting Title:
Desktop Support Trainee
Position Open To:
Weekly Scheduled Hours:
Earliest Start Date:
Sep 01, 2019
Expected to Continue
UT MAIN CAMPUS
This is an entry-level position that will provide support for the Desktop Support Specialists by keeping track of computer inventory, imaging new systems, surplus old computers, and deploying computers across campus.
Provide support for imaging computers by ensuring the latest image is available, coordinate with the Fleet Team when needed to update the OS or third party software. Following checklists and ensuring each computer is prepared for deployment.
Receive deliveries, ensure assets are tagged properly and in accordance with UT Policy, open computer boxes to remove contents, label and coordinate delivery to the client, track inventory of assets, and maintain the asset database.
Lifting or carrying equipment to multiple locations on campus when needed.
Provide supplemental project support when or if we need to install any packages to thwart a cyber attack.
Knowledge and experience of computer and peripheral operations, installation, and troubleshooting. Knowledge of directory services and remote access tools. Demonstrated ability to be a team player. Demonstrated excellence in IT customer service and or demonstrated excellence in a help desk environment. Outstanding communication and organizational skills. Ability to learn and retain new technical concepts quickly. Good work ethic. Experience installing and supporting hardware, software and networked systems in a multi-protocol environment. Experience configuring and supporting Microsoft Office applications. Knowledge of desktop management applications including SCCM, Bomgar, Active Directory Group Policy, Absolute Manage and Deep Freeze.
Relevant education and experience may be substituted as appropriate.
More than two years of the required experience noted above. Demonstrated ability supporting computers, printers and other peripherals. Demonstrated ability providing end-user support for both Microsoft Windows and Macintosh desktop computers. Demonstrated ability managing Microsoft Windows desktops in an Active Directory environment. Demonstrated competency using desktop imaging software. Experience using remote management tools. Experience providing technical support to faculty and staff at an educational institution and understanding of UT Austin policies and procedures for desktop security. Demonstrated ability to work with little or no supervision. Evidence of good organizational and work related documentation skills. Demonstrated excellent interpersonal communication skills.
$37,440 + depending on qualifications
Standard office environment
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. Before you apply though, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile. This information will be pulled in to your application. The application is one page and you will need to click the Upload button multiple times in order to attach your Resume, References and any additional Required Materials noted above.
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
A criminal history background check will be required for finalist(s) under consideration for this position.
Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197.