Drive improved colleague performance and organizational effectiveness through the creation, coordination, and implementation of work instructions, job aids, and other resources while ensuring that all information is well written and complies with Company, vendor, client, and regulatory policies and procedures. Obtain and present specialized information within strict accuracy and format requirements and in a concise and easy-to-read manner for the end-user. Create and modify documents in support of various projects including: work instructions, job aids, user guides, manuals, presentations, workbooks, web-based content, and other materials generated by the organization. Ensure document control process and management specifications are in place and adhered to.
Develop and communicate work instructions, job aids, processes, reference and maintenance manuals, training materials, online documentation, and multimedia presentations.
Ensure approved documentation procedures are followed in compliance with company, department, and government regulations.
Study data and conduct in-depth interviews with subject matter experts and internal teams to understand the process, product, or procedure and provide analysis based on the needs of the target audience and the documentation requirements.
Manage the process, integrity, and availability of content to colleagues and on the Company online platforms.
Manage the communication and dissemination of the documents produced, including creating and editing online tools and web pages on the Company intranet.
Edit, standardize, or revise material prepared by other writers or colleagues.
Establish policies and procedures for the development and implementation of the document control processes and provide expertise in controlled document management.
Create documentation methodology and framework, and maintain the information architecture to index and cross-reference documents.
Maintain a historical record of how, why, and when the steps in a process are modified and when a document must be revised.
Maintain a process for the review, revision, approval, distribution and maintenance of electronic and hard copy documents for change control.
Assist with developing and maintaining training processes and solutions to improve colleague capability.
Identify opportunities for process improvement and provide related reports and recommendations.
Bachelor’s Degree or equivalent experience required
2-4 years in technical writing or related field required
Demonstrated technical documentation skills supporting online delivery and paper-based training.
A track record that demonstrates a high level of technical and grammatical competency, as well as successful technical writing, instructional design, project management, design aesthetic, and implementation.
Exceptional oral and written communications skills, with the ability to gather and synthesize information from a variety of sources.
Demonstrated project management skill and ability to manage multiple priorities is required.
Expert skills in Microsoft Outlook, Word, and PowerPoint.
Experience in a health-care related field desired, but not required.
Being a pioneer in post-acute management and care transitions with 19 years of experience, naviHealth is uniquely positioned to manage patients, improve clinical and financial outcomes, and share risk with payors and providers. We provide clinical service support alongside proprietary technology and advisory solutions that empower health systems, health plans and post-acute providers to navigate care episodes across the continuum, with the goal of reducing waste and improving patient outcomes.
We care about the people we serve.
We care about each other.
We care about our communities.
We embrace innovation.
We like simple.
The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.