Tennessee

Contact Center Representative

Job description          

Overview Title: Contact Center Representative (Call Center) Department: Contact Center Reports To: Supervisors and Assistant Vice President, Member Services Schedule: Various between 7:30 a.m. - 6:00 p.m., Monday - Friday Location: Nonconnah FLSA Status: Non-exempt Responsibilities 1. Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments and other member needs. 2. Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications. 3. Utilizing a “member centric” approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives. 4. Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues. 5. Assist with Live Chat, as needed. 6. Participate in and contribute to FedEx Employees Credit Association’s Bank Secrecy Act compliance. 7. Maintain an excellent understanding and commitment to the Service Standard Program and FedEx Employees Credit Association’s products and services. 8. Encourage team work within the organization by supporting each other. 9. Follow the C.A.R.E. Service Standards for services as it relates to members and co-workers. 10. Perform all other duties and responsibilities as assigned. Qualifications 1. Some college preferred. 2. Experience in a Contact Center or financial institution a plus. 3. Demonstrated ability to investigate and solve complex problems. 4. Must be accurate, detailed oriented, organized and possess excellent time management skills. 5. Strong interpersonal, verbal and written communication skills along with basic math skills. 6. Proficiency in Microsoft Office programs to include but not limited to Outlook, Word and Excel.
FedEx Employees Credit Association Tennessee jobs

FedEx Employees Credit Association

Tennessee jobs

Tennessee jobs

 Tennessee jobs  Tennessee jobs

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Home Care Aide
2019-08-17

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FedEx Employees Credit Association Tennessee jobs

FedEx Employees Credit Association (Tennessee jobs)

 Jobs in organization(state)
Unit Secretary
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SCHEDULE: Full-time

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Accountant
2019-08-17

Overview
Title: Accountant Department: Accounting and Share Draft Reports To: Accounting Manager Schedule: 8:00-5:00, Mon.-Fri. Location: Nonconnah FLSA Status: Non-Exempt
Responsibilities ...

Overview Title: Contact Center Representative (Call Center) Department: Contact Center Reports To: Supervisors and Assistant Vice President, Member Services Schedule: Various between 7:30 a.m. - 6:...