South Dakota

Customer Service Representative III

Job description          

Role: The CSR III will make or obtain decisions regarding non-routine transactions to ensure all customers' needs are being met by CSR's. The CSR III will observe and coach CSR staff to ensure they are adhering to bank policies, government regulations and bank customer service standards. Essential Functions & Responsibilities: Working teller window (change orders, drive-up, night deposit, mail deposit, money orders, cashiers checks, safe deposit boxes, cash checks/money transactions, ATM cards, counting money, balance window) Open new accounts and account maintenance Research (missing items) Process ACH and wire transfers Answering phones Vault management Daily balancing of ATMs First step in resolving customer questions and complaints Maintain strictest confidentiality Conduct training for new employees and ongoing training Promote bank’s services and make referrals to other bank departments Assist with annual reviews Qualifications Knowledge, Skills and Abilities: Education and/or Experience. High school education or GED One to three years of banking experience required Understands basic accounting procedures Knowledge of office equipment Has strong customer service skills and enjoys working with the public Interpersonal Skills. Courtesy, customer service and tact are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Certificates, Licenses, Registrations: None. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the job duties of this position the employee would occasionally be required to carry loads up to and including 24 lbs. It is occasionally necessary to bend, reach above shoulder level, kneel, balance and push/pull equipment. In an 8 hour day, the employee can expect to sit about 6 hours. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.
Sanford Health South Dakota jobs

Sanford Health

South Dakota jobs

South Dakota jobs

 South Dakota jobs  South Dakota jobs

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Sanford Health South Dakota jobs

Sanford Health (South Dakota jobs)

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Job Description

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