Essential Job Functions:
Greet guests as they enter the adventure areas
Outfit guest with proper equipment and instruction when needed
Describe and promote available services and classes/lessons
Maintain cleanliness of climbing areas
Give instruction on: top roping, bouldering, lead climbing, and use of auto belay systems
Perform daily equipment and gear inspections
All other duties as assigned
18 years of age or older
Dependable transportation to and from work
Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
Authorized to work in the United States
1-2 years climbing experience
Knowledge of climbing systems, equipment, and safety
Previous climbing instruction experience highly preferred
Previous guest service experience is a plus
Knowledge of route setting and grading for climbing walls is a plus
Highly dependable with a history of consistent attendance and punctuality
Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
Self-starting and motivated with the ability to work independently and take initiative
Ability to multi-task and balance multiple projects/duties at once
Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
Integrity: Trustworthy and honest; takes accountability when appropriate
Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
Ability to remain calm in tense or stressful situations
Integrity to safeguard confidential information
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
Experience communicating with individuals of diverse demographics
Demeanor to remain calm in tense or stressful situations
Initiative to work efficiently with minimal supervision
Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds.
Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 10 lbs regularly, up to 25 lbs frequently, and up to 50 lbs occasionally.
Noise Level: The noise level in this environment is typically moderate to loud.
Work schedule: The work schedule may fluctuate to include evenings, weekends, and holidays.
INDEED USE ONLY: To apply, please email resume to: firstname.lastname@example.org
About the Nook
Located just outside of Lancaster, Pennsylvania, the state-of-the-art Spooky Nook Sports Complex offers various sport courts, climbing areas, playing fields, fitness and performance centers plus a hotel and restaurant all within the 700,000-square-foot indoor facility. Spooky Nook Sports is committed to bringing families together through sports, entertainment, and events. If you have a passion for delivering excellent guest service and a desire to serve others, Spooky Nook Sports is the place for you.
Benefits of Employment at the Nook
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a Part-Time team member of the Nook, you will enjoy:
Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
Holiday pay 1.5x your hourly rate
35% discount on food and beverage purchases, including the Forklift and Palate restaurant
35% discount on all Nook apparel
Free child care (3-hour increments)
About the Position
Nook Climbing Staff will be responsible for providing new and veteran climbers with a fun and safe climbing experience in the adventure areas consisting of the climbing gym and the Clip N’ Climb gym.