Job ID: 700656BR
Division Category: Supply Chain & Logistics
Position Type: Full-Time
Address Line 1: 1475 Boettler Road
Country: United States
Zip Code: 44685
Remote Based: No
Are you someone that likes a challenge? Someone who has the ability to wear multiple hats. Someone who likes to have their day change. The Account Development Specialist I builds relationships with customers to encourage new and repeat business opportunities. This role represents customer needs and goals within the organization to ensure quality with a focus on reliable, profitable growth.
You are a solution provider.
You are able to listen and respond to the needs of our customers.
You are a team player that is driven to succeed.
You have the ability to multitask and change directions quickly.
You are someone who ensures our customers have a consistent experience.
Executes the customer engagement strategy to meet customer expectations, maintain overall service and ensure a consistent customer experience.
Provides day to day customer service activities - communication, decision making, problem resolution and basic analysis.
Responds to customers by answering questions, pricing and providing timely sales quotes.
Provides customer support related to the entry, execution, and management or orders.
Provides support to internal sales representative group.
Identifies unresolved customer issues, continuous improvement, and new service opportunities to leadership.
Adhere to all applicable laws/regulations, as well as company policies and procedures.
Perform other duties as required.
What we are looking for:
Bachelor’s degree with 2 or more years of customer service or related experience or High School diploma/equivalent with 4 years of customer service or related experience.
Prefer at least 1 year experience with monitoring shipments and updating.
Ability to gather information accurately and relay to appropriate parties.
Ability to work collaboratively and independently.
Ability to change directions quickly.
Strong written and verbal communication.
What you can expect from us:
Full-Time with Benefits
Paid Time Off
Paid Parental Leave
Investment in your future with a 401k AND pension
Discount on shipping for personal use
Access to over 3.5 million discounts
We are a multiple NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio!
EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.
If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.