New York

Outpatient Access Specialist

Job description          

In addition to Outpatient Access Associate (OAA) duties, coordinates functions associated with patient information processing for ambulatory care visits and acts as a resource to staff performing those functions. Monitors and assures that all functions are completed in an accurate, efficient, and customer friendly manner. Is proficient at use of Flowcast and eRecord systems and is a resource to new staff.

Typical Duties: Performs duties of Outpatient Access Associate as required by departmental needs. Achieves and maintains proficiency in provision of excellent customer service, accuracy of data, and efficiency of work.

Performance analysis: Coordinates daily efforts to edit and correct registration and billing errors, monitors charge entry and reconciliation of area charges, ensures accuracy of patient schedules, identifies ways to reduce follow-up, repetitive or corrective work. Training: Provides training to other clerical staff on all aspects of department-specific work, including orientation to registration, charge entry, and customer service. Acts as information resource for all Departmental staff in regards to registration and billing activities. Attends educational programs for department at direction of supervisor and teaches other staff.

Appointment scheduling: Maintains and updates appointment scheduling resources, reports to Supervisor suggestions for increasing efficiency, allocates rooms to providers as available, coordinates multiple schedules and monitors for changes in availability and overbooking, and coordinates and schedules procedures and tests.

Financial account management: Establishes financial arrangements, on a daily basis reviews management reports on visit and charge data, reconciling these reports with services provided. Where appropriate, follows-up with providers to reconcile discrepancies, and provides recommendations to Supervisor for updates to charges.

Customer interaction: Opens a telephone encounter in eRecord when patients have clinical questions, assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.

Other duties: Provides support for Departmental activities including monitoring inventory of supplies, supply ordering and maintenance clinic services (escorting patients, witnessing consent signatures, etc.). May assist with clinical tasks related to escorting patients to rooms and opening the encounter in eRecord.

Qualifications: High School diploma and 2.5 years related work experience; or an equivalent combination of education and experience. Medical terminology experience preferred. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patient, families and staff. Ability to act as a resource to less experienced staff.

How To Apply

All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
University of Rochester New York jobs

University of Rochester

New York jobs

New York jobs

 New York jobs  New York jobs
Dispatcher
2019-08-21

Now Hiring a Dispatcher in Bellport, NY At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for di...

Fire Investigator
2019-08-21

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean secur...

Overview
Maintenance team members assist with ensuring the health and well-being of our residents by providing maintenance support. This position is responsible for ensuring resident and staff ...

To supervise and administer the College’s program of safety and security on an assigned shift and to assist the Department’s Executive Director and Director in the performance of their duties. To ...

The Benefit Boutique Proprietor is responsible for all aspects of running the Boutique business. They are required to use all resources and tools to create the best atmosphere for our customers and...

University of Rochester New York jobs

University of Rochester (New York jobs)

 Jobs in organization(state)

Do you love digital media, local advertising and audience extension? If you answered yes, then we want to talk with you! Townsquare Media is looking for a Programmatic Media Coordinator to join our...

Located in the heart of midtown Manhattan, The Wayfarer is an American Grille serving fresh takes on classic dishes in an airy and sophisticated setting. A bi-level restaurant, featuring a second f...

Be a part of the transformation at MVP Health Care®. MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Ve...

Tower Research Capital, a high-frequency proprietary trading firm founded in 1998, seeks a Datacenter Inventory Asset Manager to join our Datacenter and Telco team located at our Palisades, NY offi...

Secretary III
2019-08-15

Opening

Full Time 40 hours Grade 007 Athletics & Recreation

Responsibilities

The University of Rochester is accepting applications for a full-time secretarial posit...