Nevada

Provider Call Center Representative

Job description          

Job Description:
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology. Job Summary: We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering inbound calls from Nevada Medicaid providers utilizing established policies to resolve issues and provide education. Our Call Center Representatives are the first point of contact for the caller’s issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Job Responsibilities: Answer inbound phone calls and take appropriate action for each call. Use established policies to determine if there can be an immediate resolution to a caller’s issue or if escalation is the next appropriate step. Ready to work full time in an inbound call center environment. Document each interaction with the caller into the appropriate computer systems in order to keep each callers record updated. Attend mandatory training sessions to stay updated on policy changes. Following call center “scripts” when handling different topics Will perform other duties/tasks as assigned Education Required: High School education or equivalent required. 1-3 years previous customer service experience required. Familiar with healthcare or insurance industries preferred. Work hours Monday- Friday, 8 AM- 5 PM (Pacific Time)
Knowledge and Skills: Strong computer skills Excellent interpersonal communication skills High level of professionalism Strong problem solving abilities Detail oriented Accurate documentation capabilities Strong time management skills Flexible and adaptable to an ever-changing, fast paced environment This job requires an excellent attendance track record.
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Job Description:
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by t...

Job Description:
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by t...