New Jersey

Customer Service Agent

Job description          

Our Business Development Center (“BDC”) handles all phone, email, and text sales inquiries. BDC Representatives are extensively trained on customer engaging phone scripts and informative email templates. The training will help a BDC Rep build initial rapport with the prospective customer, increasing the likelihood of a customer setting appointment and arriving at the dealership to look at the vehicle of interest. The BDC rep will have the opportunity to greet then turn the customer to the Sale Professional as well brief the salesperson on the customer’s needs, wants, and concerns so that the salesperson can enhance the sales experience. There is NO COLD CALLING INVOLVED! Potential earnings of $45k $80k per year salary and bonus. Responsibilities (include but not limited to): Follow up with prospective customers in response to their email inquiries. Receive all inbound sales calls. Set appointments with customers. Maintain a customer follow up system that encourages repeat and referral business and contributes to customer satisfaction. Continually learn about product updates, features, accessories, inventory and their benefits to the customer. Willingness to work in a team environment and follow direction. Establish personal goals that are consistent with the dealership's standards of productivity, and devise a strategy to meet those goals. Attend sales meetings and training sessions as required. Follow all company policies and procedures. Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors. Job Requirements: Motivation to be Successful Great Customer Service Skills Be Able to Create and Maintain Customer Relationships Strong Computer & Phone Skills Self-Starter and Ability to be a Great Team Player Maintain Professional Business Attire and Appearance Must work on Saturdays Planet Honda Offers Medical & Dental Plan 401k Employee Assistance Program Proven Sales & Product Training Opportunities for Advancement Dealership Gym Employee Purchase Program Flexible Schedules Dealership Cafe 2017 President's Award Winner East Coast's #1 Volume Honda New and Certified Dealer Closed Sundays
Planet Honda New Jersey jobs

Planet Honda

New Jersey jobs

New Jersey jobs

 New Jersey jobs  New Jersey jobs

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Planet Honda New Jersey jobs

Planet Honda (New Jersey jobs)

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