Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Perform MUFG Innovation setups (including adding/modifying/deleting Wire Transfer templates)
Provide user training in conjunction with implementation of MUFG Innovation, Lockbox, Direct Deposit of Payroll, Controlled Disbursement, Positive Pay, Nationwide Lockbox, and ACH services.
Perform setups of other CMS products including, but not limited to, Cash Pooling, Automatic Sweep, Reverse Sweep, Zero Balance Accounting, GCMS, etc.
Provide customer support and technical support for the CMS products.
Present and review all necessary agreements and forms for timely and accurate execution.
Maintain and review a customer contact log to ensure that customer inquiries and troubleshooting are resolved in a timely manner.
Update CMS related listings and databases.
Review CMS billings for accuracy; especially, for those with special charges.
Monitor and review CMS Wire Template Logs daily.
Develop ideas to create better efficiency of CMS customer requests.
Perform investigations and process customer lifting charges related to wire transfers.
Purchase currencies through RET System.
Confirm Forex-wire application instructions with customers.
Coordinate with customers and Foreign Exchange Group to determine an exchange rate (for incoming and outgoing funds).
Informing customers of exchange for CMS wires and confirming exchange with customers for non-CMS wires.
Participate in Kaizen Activity to improve accuracy and efficiency of operations.
1-2 year experience in Cash Management and other deposit services; knowledgeable of overall payment systems and the related operations; and good understanding of desktop applications are required.
Bilingual capability in Japanese and English with excellent communication skills and attention to details.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.