Participate in an exciting career opportunity with a company that is making an impact on their clients with strategic IT direction, while at the same time, investing and rewarding their employees.
StratusPointIT is a fast growing IT services company which provides premiere support to our corporate customers nationwide. StratusPointIT focuses on delivering exceptional support and strategic solutions through managed on-site and cloud technology services. We pride ourselves in empowering our clientele to focus on developing their business, while we manage and grow their IT environment.
Respond to inbound technical calls and helpdesk tickets from customers in an efficient, courteous, and knowledgeable manner
Ensure that all calls taken have been resolved and if not resolved, ensure escalation has been done and the associate has been contacted
Proactively determine ways to improve support/service and reduce the number of inbound calls
Maintain an open line of communication regarding events, outstanding issues and client follow-up
Assist with installation and/or upgrade of software and hardware
Resolve problems by gathering information, determining the customers' needs and conducting research to find a correct solution
Acquire and maintain a working knowledge of a wide range of applications and systems
Rebuild workstations when required to resolve support issues
Maintain documentation for the calls received and job function responsibilities
Administer Microsoft Active Directory and Office 365 user accounts
Associates/Bachelors Degree with 2 - 3 years of IT support or MSP experience
Knowledge of Windows 10 required
Experience using and supporting Microsoft Office 2013, 2016, and Office 365 is required
Experience with Microsoft Server and Active Directory preferred
Valid driver's license
Strong oral and written communication skills
Handle large volumes of calls each day, occasional travel to customers for onsite support
Efficiently and accurately resolve associate problems
Perform duties in highly interruptive conditions
Frequently lift and carry computer equipment on the average of 20 pounds
Perform duties and make decisions with patience and tact under frequent time pressures
Troubleshoot utilities and handle desktop deployment and basic network technology concepts (Email, Servers, Firewalls, VPN, DNS, Mobile Devices)
The benefits of working at StratusPointIT:
You'll have the opportunity to work for a stable and growing company, with a fun, startup-like atmosphere, and the opportunity to grow your career quickly through experience and knowledge. You'll work with like-minded individuals who share the same passion for technology, see the positive impact and results of your work - No corporate 'red-tape', decisions are made and implemented fast Lots of opportunities to participate in training and events.
Why You'll Love It Here
We work hard, so we take our fun seriously. As a StratusPointIT team member, not only will you contribute to state of the art and innovative projects and build a professional career, you'll also enjoy the benefits that turn your job into a passion. Check out some of the benefits of a StratusPointIT career.
Medical, Dental & Vision Coverage
Company paid Life and Disability Coverage
Awesome Company Outings
StratusPointIT is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.