New Hampshire

Account Manager - International Sales

Job description          

Account Manager – International Sales
Fredericton, NB or Lebanon, NH

Reports to – Team Leader, International Sales

Position Overview

Appcast is launching a new international sales product in partnership with our parent company, StepStone. We are seeking an Account Manager to ensure the success of our international customer base.

Job Description

The ‘Account Manager, International Sales’, will be a well organised, analytical and dynamic account leader who will ensure the success of both clients’ campaigns and the International Sales team as a whole. The role requires a high level of daily diligence in the support and execution of clients’ campaigns. The international nature of the sold solution means that the account manager will be an expert in all of the products offered and have deep knowledge of the partner network.

Responsibilities

Provide timely and accurate information to clients regarding their requests, complaints, and questions Resolve customer inquiries by phone, email and live chats with authentic, human understanding Keep all clients up to date with product enhancements, changes, or glitches Track and predict client spend on a daily and monthly basis Ensure that customers receive world class customer service and are fully satisfied through communicating proactively Investigate bugs and technical issues, then work with our Product team to get everything fixed and working properly Build and maintain relationships with existing customers to further brand loyalty Act as a liaison between clients and our business to ensure that all product information is relayed accurately Candidate Traits

Has experience in customer service or account management Bachelor’s degree Is tech savvy and has a background in software sales or software management Has a bottomless well of understanding and patience Pays strong attention to detail, is extremely organised and has strong ‘follow-up’ skills Has a passion for problem-solving Is keen on working in a start-up environment, where processes and products are constantly changing and evolving Has excellent written and verbal communication skills and can relay information in a timely manner Desires to become knowledgeable about the Appcast products and continue learning about our account management methodology Benefits

Competitive base salary and company bonus plan Career advancement opportunities Fast-paced, fun and energetic sales and marketing-centric company Health & dental benefits About Appcast

Founded in 2014 and headquartered near Dartmouth College in New Hampshire, Appcast has become one of the fastest growing technology companies in New England. Our programmatic recruitment marketing suite is transforming how leading employers, ad agencies and job boards find and attract talent.

On July 1, 2019, Appcast was acquired by StepStone. StepStone, a subsidiary of Axel Springer SE, is the leading ‘jobs’ classified business in Europe. Appcast is their 1st major investment in the US market.
Appcast, Inc. New Hampshire jobs

Appcast, Inc.

New Hampshire jobs

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