New Hampshire

Customer Care Account Specialist I - Chesterfield DC

Job description          

Customer Care Account Specialist I - Chesterfield DC | 110492 Job Posting Aug 9, 2019 Primary Location New Hampshire-Chesterfield Description Job Overview: The Customer Care Account Specialist I is responsible for providing a high level of customer care and support for Tier B and emerging Tier A customers specific to promotional and new item process execution, providing follow up and communication to customers and account managers.This role is an integral part of the customer care team, working closely with Account Specialist II, III to gain knowledge and higher degree of business and technical skill. This role will bring industry knowledge, process efficiency, and outstanding communication to the team and customer.
Job Responsibilities and Accountabilities: Works closely with the CAS II and Channel Account Managers to ensure the customer receives product on time. Prepares correspondence to fulfill customer’s needs including but not limited to: stock availability and confirmations on orders. Maintains tracking SharePoint files for allocation orders and new item/disco/pack change files. Assist advanced Account Specialist roles with order management to support promotional and new item order entry, while consistently monitoring product availability, and ship dates of deliveries. Properly communicates with customers, brokers, & vendors according to job function and supervisor’s direction. Relies on existing standard operating processes and pre-established guidelines. Maintain knowledge of discounting and cost structures, and how to calculate them for order entry. Communicate with accounts or Key Account Manager any issues surrounding allocation order fulfillment and delivery in a timely manner. Maintain customer specific Approved Product List (APL) within the customer’s portal and/or UNFI business system for reporting and order processing accuracy. Prepare shelf tags and order guides/worksheets for customer accounts as necessary. Gather and enter product information and customer specific pricing on custom forms or into Customer Portal sites (on-line systems). Information required may be extensive including but not limited to: ingredients, nutritional data, dimensions, country of origin etc. Creates and edits reporting as requested. Job Requirements: Associates Degree preferred or equivalent related training and experience. Three years’ customer care related experience. Experience prioritizing and/or manage time, projects, records etc. Must have experience servicing high profile accounts and the practices and procedures specific to the required tasks. System Implementation preferred. Demonstrated knowledge of UNFI services offered, resources, policies, and publications. Proficient in Microsoft office Applications including Excel, Word, and Outlook. Experience with SharePoint, Access, and ASAP are a plus. Excellent communication and public relations abilities. Strong attention to detail, trouble-shooting and problem-solving skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. UNFI is an EO employer – M/F/Veteran/Disability. VEVRAA Federal Contractor.
UNFI New Hampshire jobs

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New Hampshire jobs

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UNFI New Hampshire jobs

UNFI (New Hampshire jobs)

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