Staffs the Code Administration counter to answer applicant/public inquiries concerning permits. Responds to questions from applicants/public in-person, by phone, via email, and via other media. Regularly consults Code Administration inspection, licensing, and management staff to keep apprised of ongoing projects, cases, inspections, etc. in order to effectively answer applicant/public inquiries.
Assists in the processing of all varieties of permits and licenses issued by the Code Administration Office.
Assists staff in the coordination of inspections and meetings.
Examples of Duties: (All responsibilities may not be performed by all incumbents.)
Regularly consults with Code Administration management, licensing, and inspection staff to obtain most up-to-date information concerning inspection cases, projects, permit applications, etc.
Provides in-person customer service, answers the telephone, responds to voice messages, emails and applicable inquiries via any other pertinent media concerning Code Administration activities.
Assists the general public and contractors with the completion of applications and the calculation of fees.
Enters and retrieves technical information from a computer in order to perform research, update records, process transactions, and respond to requests for information.
Composes routine correspondence under general direction or on own initiative to expedite the processing and completion of work.
Compiles and verifies information for processing of financial, budgetary, or statistical reports of a technical nature.
Collects fees; enters and posts to ledger; completes deposit slips.
Processes incoming and outgoing mail.
Sets up and maintains alphabetic and numeric files so that documents can be filed and retrieved in an orderly fashion.
Formats and types letters, reports, charts, and other documents.
Prints and mails permits.
Prepares Certificates of Occupancies and licneses.
Mails annual renewal notices for licenses.
Schedules meetings for staff as needed.
Performs other related duties as assigned.
Typical Qualifications: MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
High school diploma or GED, and
Two years of progressively responsible clerical or administrative experience, or
Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.
Familiarity with construction trades is preferred.
Licenses and Certifications: (depending upon area of assignment)
Valid New Hampshire State Driver's license.
ICC Permit Technician certification (preferred)
Supplemental Information: MATERIAL AND EQUIPMENT USED:
General office equipment
KNOWLEDGE, SKILLS, AND ABILITIES:
Administrative policies and procedures related to the area of assignment.
Correct English usage, including spelling, grammar, punctuation, and vocabulary.
Record keeping, report preparation, filing methods, and records management techniques.
General office practices and procedures.
Basic budgetary principles and practices.
Basic mathematical and statistical computations, such as addition, multiplication, percentages, and ratios.
Communicating effectively with others, orally and in writing.
Using computers to enter and retrieve information and type correspondence in a time efficient manner.
Operating general office equipment.
Organizing and compiling information into a logical and sequential format.
Understanding and carrying out complex written and oral instructions.
Mental and Physical Abilities to:
Establish and maintain effective working relationships with others.
Perform duties while sitting at a desk or while intermittently sitting, standing, or walking.
Occasionally lift light and heavy objects.
Work is primarily performed in an office.
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.