North Dakota

Service Leader

Job description          

SUMMARY OF POSITION Achieves guest satisfaction through implementation of company policies, procedures, programs, and performance standards. Monitors compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.
POSITION ACTIVITIES AND TASKS Ensures that all guests are properly greeted, seated, and served. Accountable for proper resolution of all guest complaints. Ensures proper control of the facility and equipment through preventive maintenance,repairs, security measures, and adherence to safety and sanitation requirements. Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness. Trains employees during shift to guarantee proper and productive performance. Takes responsibility and verifies that all menu items are prepared and served according tostandards. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc. Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.
PHYSICAL REQUIREMENTS/ENVIRONMENT /WORKING CONDITIONS Extensive standing, without breaks Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft. Must have high level of mobility/flexibility in space provided Must be able to fit through openings 30' wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Communicating with guests Operating cash register Carrying trays of food products weighing about 20 pounds for distances up to 30 feet Lifting up to 50 pounds
EDUCATION LEVEL REQUIRED High school diploma; some college or degree preferred.
EXPERIENCE REQUIRED At least six months prior experience in guest service capacity.
Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.
Perkins North Dakota jobs

Perkins

North Dakota jobs

North Dakota jobs

 North Dakota jobs  North Dakota jobs

Our Associates(part-time) support the leadership team through operational execution and delivery of a rewarding customer experience.

Why You’ll Love It: Closed by 8pm nightly Closed on Tha...

Warehouse Lead
2019-09-17

Job Description

Job Title: Warehouse Lead Associate Department: Warehouse

Reports to: Warehouse Supervisor FLSA Status: Non-Exempt

We provide value to customers through s...

In-Home Solutions Technicians have the following: High energy, resourcefulness, and ability to multi-task Intelligence to see opportunities to sell to every customer Need to achieve – sales technic...

In-Home Solutions Technicians have the following: High energy, resourcefulness, and ability to multi-task Intelligence to see opportunities to sell to every customer Need to achieve – sales technic...

The Eventide mission and ICARE core values set a standard of excellence for both resident care and our work environment. We hire the best people who share our passion for hospitality and commitment...

Perkins North Dakota jobs

Perkins (North Dakota jobs)

 Jobs in organization(state)
Kitchen Leader
2019-09-11

SUMMARY OF POSITION Maintains direction of kitchen staff members to ensure daily goals and tasks are being met. Performs all duties to maximize guest satisfaction and quality work environment.
...

Service Manager
2019-09-11

SUMMARY OF POSITION Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement...

Service Leader
2019-09-11

SUMMARY OF POSITION Achieves guest satisfaction through implementation of company policies, procedures, programs, and performance standards. Monitors compliance with company standards and executio...

General Manager
2019-08-23

SUMMARY OF POSITION Manages the operations of assigned restaurant; responsible for achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcem...

Position Summary... What you'll do... Drives the financial performance of assigned area by ensuring that sales and profit goals are achieved and implements plans to correct any deficiencies; and sc...