North Dakota

Customer Service Representative - Fargo, ND

Job description          

Position Title: Customer Service Representative - Fargo, ND Position Reports to: Customer Service Supervisor & Line Manager Location: Fargo Jet Center - Fargo ND
Primary Operational Objectives: The Customer Service Representative’s (CSR) principle objective is to provide superior customer service to customers, crew members and passengers.
Essential Job Functions: Welcoming and communicating directly with customers. Work with payment transactions on our proprietary software. Accurately track aircraft fueling, payments, and the cash drawer. Answer incoming phone calls/transfer calls appropriately. Provide customers with professional service and assistance with hotel, car and other travel reservations. Set up and confirm catering orders with restaurants. Communicate with Line Technicians and Supervisors about customers’ needs and aircraft movement. Resolve customer requests and questions. Maintain the lobby area cleanliness. Clerical duties as assigned. Responsible to follow and comply with all safety rules and regulations. Must be able to work scheduled hours. Other duties and responsibilities as assigned. Qualifications: High School diploma or GED preferred 1 to 3 years strong customer service experience Strong communication skills both in person and over the phone Exceptional organizational skills and attention to detail Proficient in Microsoft Office products including Outlook, Word, and Excel Ability to work afternoon/evening shifts, every other weekend, and holidays Ability to adapt quickly to changing priorities/fast-paced environments. Must have clear driving record for the past 3 years. Previous aviation experience preferred, but not required. Physical Demands: Frequent standing, walking, bending, lifting, pulling and pushing Ability to sit or stand for long periods of time Ability to lift/carry up to 25 lbs Shifts: PM Shift (1:00 pm - 9:00 pm) Monday - Friday EEO/AAP/Drug Free Workplace
YMCA of Cass and Clay Counties North Dakota jobs

YMCA of Cass and Clay Counties

North Dakota jobs

North Dakota jobs

 North Dakota jobs  North Dakota jobs

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YMCA of Cass and Clay Counties North Dakota jobs

YMCA of Cass and Clay Counties (North Dakota jobs)

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