North Carolina

Customer Service Agent

Job description          

Pay Grade: GN06 Recruitment Range: $31,200.00 - $45,420.00

At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology we believe we've set a high standard that other agencies will admire. As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.

The State of North Carolina, Department of Revenue, has job openings for Customer Service Agents who are seeking employment in a dynamic call center environment. Applicants will be considered for vacant positions: 60081493, 60081908, 60082252, 60082270, 60082273, 60082277, 60082278, and 60082350

The primary purpose of these positions is to provide excellent service to taxpayers and their representatives while educating and enforcing compliance with the Revenue Laws of North Carolina; promoting e-services, and customer self-sufficiency.

The Department of Revenue offers a minimum twelve month training progression. After successful completion of training, you will possess the knowledge, skills, and abilities necessary for career advancement within the agency.

Responsibilities of these positions include: Maintain a basic level of technical knowledge of all tax laws of North Carolina Through high-volume telephone queues, convey state tax information to taxpayers and their representatives Answer general questions from taxpayers and representatives regarding collection cases. This includes answering telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax laws Establish payment plans with taxpayers based on Standard Operating Procedures Process legal documents for Revenue Officers Research assets and verify liens on taxpayers Advise taxpayers (individual and businesses) of collection policies/procedures, tax laws and regulations regarding delinquent taxes May be required to correspond with taxpayers by mail or telephone to secure non-filed business returns Knowledge, Skills and Abilities / Competencies Strong written and verbal communication skills are essential to effectively assist and educate taxpayers Ability to learn and master new software systems, such as the Department's Integrated Tax Administration System High-volume call center customer service experience Experience using Windows 7, Microsoft Word, and Microsoft Excel Ability to maintain rational behavior at all times, and demonstrate courteous, professional and efficient behavior while dealing with controversial matters and irate customers Ability to work in a confidential environment maintaining confidential information Minimum Education and Experience Requirements High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
enGenius Consulting Group North Carolina jobs

enGenius Consulting Group

North Carolina jobs

North Carolina jobs

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