At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.
The Enterprise Risk and Finance (ERF) Platform Management team within Enterprise Functions Technology (EFT) is seeking an experienced Technology Manager to provide outstanding leadership of technical resources focused on application availability, security, and infrastructure lifecycle management for applications aligned to Credit, Legal, Market, Model, and Operational Risk. Core responsibilities will focus on incident and problem management, security and vulnerability management, configuration management, and overall technology health of all application and infrastructure environments in the portfolio.
A qualified candidate must demonstrate the ability to lead technical teams in a 24x7 environment with the ability to maximize production availability, ensure secure and sound technologies, and deliver effective and timely technology solutions. This position requires facilitation of the relationship between the platform technology organization, infrastructure teams, and area development teams. This Technology Manager will function as the escalation point of contact for platform management and will provide the appropriate technical solution supporting the platform operating environment.
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks
10+ years of technology experience
3+ years of leadership or management experience, in an IT environment
4+ years of application production support experience
5 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)
3+ years of experience coaching and developing a team
Excellent verbal, written, and interpersonal communication skills
Ability to interact with all levels of an organization
A BS/BA degree or higher in information technology
Experience integrating Wells Fargo enterprise systems with vendor platforms and technologies
Knowledge and understanding of platform technologies including network, distributed systems, desktop computing, voice, and threat management technologies
Knowledge and understanding of diverse platforms and operating systems, including current and emerging technologies
Knowledge and understanding of creation, interpretation, or enforcement of technical baselines for multiple operating system platforms and applications
Ability to manage projects and issues involving multiple technology platforms
Exposure to Wells Fargo's Remedy Asset Management (PAC2000) application
Knowledge and understanding of software development life cycle (SDLC): code control, build and deployment
Knowledge and understanding of technology testing: build/deploy processes, and release management
Knowledge and understanding of system deployment processes to multiple environment regions
Management experience in a large corporate, multi-line business organization
Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization
Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skills
Other Desired Qualifications
Experience with a global-team model
Ability to work nights, weekends, and/or holidays as needed or scheduled
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.