Member Experience Generalist

Job description          

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars 'Our House' because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Why work for us?

Compensation – Competitive hourly base + incentives

Benefits – Access to Medical, Dental, Vision, wellness program and more!

401k Matching – $1 for $1 company match up to 6% of pay

Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Essential Functions

Performs three or more sales and/or operational functions at an expert level for NCNU members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving.

Handles most complex questions and customer service functions. May work in multiple locations.

Provides team leadership and expertise in all NCNU products and services to achieve departmental goals and objectives. Overcomes customer obstacles.

Promotes products and services through cross-sales and referrals. Tracks and monitors location goals. Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card). May facilitate staff meetings or team huddles.

Coordinates work flow and resources in a well-planned and organized manner.

Makes process improvement recommendations. Shares information with others to enable them to successfully get results. Example, performs ad-hoc audits on procedures, required financial guidelines, security operations, compliance with training and coordination of completion of training. Identifies process improvement opportunities.

Keeps up to date on trends in areas of expertise.

Assumes office administrative and operational duties in absence of manager.


Demonstrated sales and customer service skills

Ability to serve as front-line customer contact

Ability to find creative ways to overcome obstacles and exceed goals

Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others

Strong written and verbal communication skills in person and over the phone

Accuracy and comfort handling money, making change, balancing cash drawer

Demonstrated personal computer skills, proficient in both reading and basic arithmetic

Bilingual communication skills (preferred)

Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications

Three years of sales or customer service experience in a lead capacity required

Experience working with sales goals required

Valid driver's license and fingerprinting may be required

P&C licensing may be required

AAA Northern California, Nevada & Utah Montana jobs

AAA Northern California, Nevada & Utah

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