Audi Brand Specialist

Job description          

Audi Kirkwood is dedicated to supplying the best products and services within our industry, as a part of our commitment to the St. Louis area to create Audi Fans through an exceptional purchasing experience. Our management team recognizes that this goal is achieved through our team of employees. We believe that our most important assets are the skills, abilities and contributions of the people that join our team. We are very passionate about the Audi brand here in St. Louis.

The Audi Brand has shown incredible growth over the last 10 years and the St. Louis Market is one of three markets in the United States that leads the way in new car volume in the Luxury Segment. In Sales, Service, Parts and Accounting departments, we have created jobs that are challenging and interesting, and we invite you to apply today to join our team!

Primary Responsibilities

Acts as ambassador on behalf of Audi Kirkwood and Ballweg Family of Dealerships. Becomes absolute product knowledge expert. Completes profile sheet, silent walk around and demonstration drive with every prospect. Utilizes one the most current forms of Sales Proposal Sheet. Sells and leases and delivers a minimum of 10 units per month and keeps a 12 unit 90 day average for participation in any sales contest. Approaches, greets with standard greeting and offers assistance or direction to any customer who enters the dealership showroom or sales lot. Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Explains fully product performance, application and benefits to prospects. Describes all optional equipment available for customer purchase. Offers test drives to all prospects. Follows Dealership procedure to obtain proper identification from customer prior to test drive. Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty and paperwork. Maintains frequent contact with manufacturer and other vendors to ensure a thorough knowledge of current leasing, sales and incentive programs. Offers customer a follow-up visit (at dealership or off site) to review vehicle’s options. Ensures that every customer is completely satisfied with the delivery and performance of their vehicle. Establishes procedures for addressing customer concerns or complaints promptly Maximizes the profitability of each sale by offering vehicle accessories and aftermarket services. Utilizes prospecting and follow-up system. Exhibits high level of commitment to customer satisfaction. Knows and understands the federal, state and local laws which govern retail automotive sales. Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals. Attends product and sales training courses as requested by management. Keeps abreast of new products, features and accessories and their benefits to customers. Ensures that a manager has an opportunity to meet each customer. Provides support for the Sales Manager as requested. Attends product and sales training courses as requested by the Sales Manager. Turns 100 percent of closed deals to finance, along with properly completed paperwork (insurance information, trade title, etc.). Writes complete sales orders and processes paperwork in accordance with established dealer policies. Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty and paperwork. Introduces customers to service and parts department team members. Emphasizes to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department. Follows up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customers’ expectations are met. Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Maintains a prospect development system. Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively. Adheres to all standards as required by our manufactures and the dealership. Qualifications/Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General sales and customer service experience preferred. Must have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction. Must have the ability to establish productive, cooperative relationships with customers, vendors, co- workers and management. Must be self-motivated with a competitive spirit and strong work ethic. Must have the ability to communicate effectively with people in an articulate manner. All necessary factory training must be maintained. Travel to other Ballweg locations along with our manufacture’s training and other relevant training courses required. Must maintain a valid driver’s license for occasional travel requirements and have the ability to operate manual transmission vehicles. A professional appearance and manner consistent with Ballweg culture must be maintained. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Audi Kirkwood

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