PRIMARY DUTY: The Coordinator of Housing Assignments and Administration is responsible for managing and directing all functions related to residence hall assignments and meal plans for students for 2500+ bed spaces on campus. This position also contributes to the continuous improvement of all aspects of Residential & Auxiliary Services, provides process improvement for the department, and to the successful development and implementation of strategic initiatives. This position extensively utilizes technology including multiple software programs. The position requires a detail oriented, organized person with excellent interpersonal skills and a positive attitude.
Essential Functions: ESSENTIAL FUNCTIONS:
1. Coordination of Room Assignments:
Receive, process, and maintain all housing contracts: receive deposits, post charges to accounts, and balance accounts receivable file through operation of system interface between RMS Mercury housing system and university Banner system.
Process commuter cards and communicate decision upon evaluation of the card.
Coordinate, post and reconcile billing for rooms, meal plans, keys, damages, etc.
Assign students to rooms and process room changes.
Work with Disabilities Coordinator to provide appropriate ADA assignments and needs.
Work with Office of International Affairs to coordinate all international student housing assignments.
Maintain and update Academic Living Community rosters.
Coordinate mailings/communication regarding assignments, room changes, and cancellations with students and pertinent campus offices.
Coordinate processing of all room check-out inspections and adjust charges, and post damage fines as necessary.
Maintain accurate capacity and occupancy records, including university and US census in collaboration with hall staff.
Assist the Assistant Director of Operations with Room Selection process for returning students.
2. Assist the Assistant Director of Operations with administration of the RMS Mercury housing database system.
3. Provide direct support by assisting incoming freshmen in the completion of their housing application, finding roommates, and selection of a room during SOAR.
4. Assists with fiscal planning, development, tracking and management of annual budgets.
5. Represent department at weekly Financial Appeals Committee meetings.
6. Be an active member of the Student Administrative Services (SAS) Committee.
7. Co-Chair student focused Pay It Forward Fund. Help receive and evaluate applications as well as meet with students regarding financial need.
8. Attend regular department meetings as needed.
9. Work in an open-office team environment being cross-trained in all Student Affairs Office Complex functions (Vice-President, housing, Auxiliary Services, and Bearcat ID Operations).
10. Coordination of administrative assistance and support to the Residential & Auxiliary Services Leads Team, to include problem solving, project planning and management, and fiscal management.
11. Coordinates daily administrative operations of a department including establishing work priorities; Assists in resolving problems related to the day-to-day operations of the office complex.
12. Provide training, information, and oversight of administrative processes to Hall/Complex Directors, Coordinators, and other staff as needed.
13. Assist department with strategic planning, efficiency evaluation, and continuous quality improvement.
14. Communicate and coordinate work with various offices including: Admissions, Student Success Center, Registrar, Bursar, Financial Aid, Environmental Services, Custodial Services, Dining Service, Office of International Affairs, Equity & Accessibility, and University Police.
15. Maintain confidentiality of student judicial, behavioral, mental health, financial, and disability records.
16. Provide quality customer service to students, parents, faculty, staff and stakeholders: Listen, identify and address customer concerns, provide options, fulfill services, clearly articulate policies and procedures, resolves concerns and follows up as appropriate to assist others.
17. Provide accurate information through presentations and interactions regarding residential living to prospective students and their families.
18. Act as an advocate for fairness, source of information and referral, aid in answering questions, and assist in resolution of concerns and critical situations.
19. Provide impartial and confidential consultation to students who are aggrieved or concerned about an issue.
20. Perform other duties as assigned.
Qualifications: MINIMUM QUALIFICATIONS:
Education: High School Diploma
Experience: Computer experience in Microsoft Word and Excel
Skills: Ability to manage multiple tasks and maintain a highly organized work environment; comfort with learning new technology; effective interpersonal skills; sensitivity to dealing with individuals from a wide variety of backgrounds and cultures; be open, objective and willing to seek understanding of issues from different perspectives; ability to gather and compile data; ability to foster a cooperative work environment; ability to communicate effectively, both orally and in writing; accuracy in spelling, mathematics and grammar; excellent communication and interpersonal skills
Education: Bachelor's Degree
Experience: Experience with Banner software and RMS Mercury
Additional Job Information: WORKING CONDITIONS: This position works in an air-conditioned office from 8:00 a.m. to 5:00 p.m. with a one hour lunch break; Occasional evening and weekend responsibilities required
SUPERVISORY RESPONSIBILITIES: Assists with student employee supervision and training; indirect supervision of Hall & Complex Directors regarding administrative responsibilities.
EQUIPMENT/MATERIALS USED: Standard office machines including personal computer, telephone, fax, copy machine; multiple software packages including RMS Mercury, Banner, Blackboard, Polaroid ID maker, Asana, and Quicken
TYPICAL PHYSICAL DEMANDS: Sitting with some possibility of light lifting
COMMUNITY: Northwest Missouri State University is located in Maryville, Missouri, a community of 12,000 with a diverse economy, and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri and 90 miles north of Kansas City, Missouri. For more information visit the website at www.maryville.org.
UNIVERSITY: With an enrollment of about 6,800 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus as well as its Northwest-Kansas City location at the Northland Innovation Center and through Northwest Online.
Founded in 1905, Northwest has been ranked by U.S. News and World Report during three of the last five years as the top moderately selective regional university in Missouri. Safewise has ranked the city of Maryville as one of the 'Safest College Towns in America,' and BestCollegesOnline.org has named the Northwest campus one of the '50 Most Amazing University Botanical Gardens and Arboretums in the U.S.'
The University boasts a graduation rate in the 89th percentile of Northwest's national peer group. In addition, 97 percent of Northwest bachelor's degree earners and 99 percent of master's degree earners secure employment or continue their education within six months of graduation, according to the most recent data. Zippia, a career website, names Northwest the best college in Missouri for getting a job.
Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers. Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area or Knacktive, a student-driven integrated digital marketing communications agency.
Furthermore, its vibrant and diverse learning community offers more than 150 student organizations, and textbooks and a laptop are included in tuition, which is among the lowest in the nation, saving students an estimated $7,400 over four years. Northwest also offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program.
For more information about Northwest and its performance, visit www.nwmissouri.edu.
APPLICATION DEADLINE: Review of applications will begin immediately and continue until position is filled
DATE AVAILABLE: October 1, 2019
TO APPLY: Please fill out a Northwest application online by clicking http://agency.governmentjobs.com/nwmissouri/default.cfm to reach our employment opportunities listing. You will also need to submit a cover letter, resume, and the names, addresses, and phone numbers of three references in order for your application materials to be complete. Please contact the Office of Human Resources at 660-562-1127 or email firstname.lastname@example.org for more information.