A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.
Your Role and Responsibilities
The Columbia MO Client Innovation Center is seeking to hire a Windows Technical Support Admin. This role will include training in Windows Server Administration and will eventually be responsible for implementing changes to the client’s environment. Required Responsibilities include but are not limited to:
Ability to identify, analyse, and resolve problems. Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position requires an intermediate level of support after training (Level 1). Interaction with other teams is often required to solve issues.Facilitate or engage in problem solving to create a continuous improvement culture.Ability to effectively prioritise and execute tasks in a demanding environment.
- Strong intellectual curiosity, motivation to advance in the profession. - Participate daily in cadence discussion on team performance. They discuss issues or challenges, and receive troubleshooting input/advice from other team members. They may also discuss team performance trends.
Required Professional and Technical Expertise
Knowledge of administering, maintaining, or use of the Windows operating systems and its associated software.
Knowledge of or experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies from above
Basic knowledge in Agile methodologies.
Preferred Professional and Technical Expertise
At least 6 months experience in one or more of the following areas: Windows, VMware, Cloud environments
Knowledge of networking and TCP/IP configuration at the OS level
Familiar with SAN storage, familiar with Windows OS tuning and handling of common configuration files.
Problem determination skill with knowledge on searching vendor knowledge bases, open vendor support request, generate diagnostic reports and upload to vendor
Ability to write scripts in one or more scripting languages.
Excellent understanding of authentication and authorisation technologies such as PAM, LDAP and Kerberos.
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, 'What else is possible?' GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.