Minnesota

Contact Center Associate I

Job description          

Title: Contact Center Associate I Company: Memorial Blood Centers
Location: St. Paul, MN Status: Part time, non-exempt (.5 FTE) 20 hours
Schedule: Mon-Thurs 3p -7p and Sat 9a - 1p
Benefits: 401K, PTO and EST

In this outbound call center role, you get to interface directly with our wonderful donors to recruit and schedule lifesaving blood donations. Make a difference every day!

PRIMARY PURPOSE:
Calling current and potential blood donors to schedule their next donation. Make a positive impact in your community every day.
DUTIES AND RESPONSIBILITIES:
1. Calls appropriate donors based on inventory needs. 2. Understands minimum requirements for donor recruitment and donor deferral guidelines. 3. Uses assertive communication to secure appointments. 4. Determines what is the appropriate donation process with each call. 5. Scheduling, cancelling and rescheduling donor appointments. 6. Maintains accurate donor files and fills out appropriate forms.

Please note this position in primarily Outbound calling and will have call metric goals associated with calling productivity.
REQUIREMENTS:

High School Diploma or equivalent required.Working knowledge of computers. Minimum of 1 year experience in telemarketing and/or customer service.Call center experience preferred.Ability to accept and perform under a specific and ambitious goal structure.
Memorial Blood Centers, a Division of Innovative Blood Resources, is an EEO/AA employer. We maintain a drug-free workforce and perform pre-employment substance abuse testing
Innovative Blood Resources Minnesota jobs

Innovative Blood Resources

Minnesota jobs

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Innovative Blood Resources Minnesota jobs

Innovative Blood Resources (Minnesota jobs)

 Jobs in organization(state)

Title: Contact Center Associate I Company: Memorial Blood Centers
Location: St. Paul, MN Status: Part time, non-exempt (.5 FTE) 20 hours
Schedule: Mon-Thurs 3p -7p and Sat 9a - 1p
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