HopCat is hiring! If you enjoy working in a fun and fast-paced environment then join us at HopCat where were looking to add upbeat and energetic Front Desk Kittens to our growing Fam!
The HopCat family is well-known for our huge selection of craft beers on tap, our famous Cosmik Fries and our full menu of entrees, Shareable apps, burgers, sandwiches and more. But HopCats mission goes beyond food: We work to create welcoming, inclusive atmospheres where our guests and employees are encouraged to be themselves.
To get a feel for the unique vibe we try to create at each restaurant, check out these videos and visit our websites:
The Front Desk team is vital to all aspects of the restaurant through managing guest flow, timely seating of guests & providing great first impressions. Each front desk persons primary objective is to give guests the best experience imaginable while maintaining a fun & inviting work atmosphere.
Greets all guests warmly
Inputs guest information in NoWait & accurately quotes guest wait times
Navigates guests through the restaurant at their pace
Seats guests according to their preferences & provides silverware, menus & a friendly farewell
Provides whatever is needed to make guests experience comfortable & enjoyable
Follows procedure for taking to go orders
Monitors timing of product preparation & eagerly delivers products to guests (to go orders, retail)
Works efficiently with bussers to clean & prepare tables for guests prior to seating
Executes bathroom checks every 30 minutes
Maintains neat workspace & sets fellow employees up for success by completing daily side work
Never leaves the front desk unattended
Works & communicates well with guests, fellow employees & management
Executes each shift using a Service State of Mind
Effective & polite communicator (in person, through email, NoWait, over the phone & via POS)
Understands how to use NoWait hosting app
Excellent multi-tasker; operates with grace, prioritizes tasks & acts with a sense of urgency
Stays well organized with a strong attention to detail
Able to identify when a product does not meet quality standards & resolve the issue before bringing product to guest
Able to discuss specific & unique characteristics of menu items
Great at on-your-feet thinking
Enjoys meeting & talking to new people
Dedicated to continuous learning about products & procedures
Self-awareness; able to maintain composure in a busy, loud environment
Devoted team player; willing to lend a helping hand or reach out when needed
Motivated to self-identify tasks during down time
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be present in the restaurant to perform this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, bend, stoop and walk, including climbing up and down steps depending on building construction. The employee frequently is required to carry multiple objects. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close and far vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this, the employee is occasionally exposed to risk of radiation specifically from monitors and/or cell phones. The employee is also potentially exposed to spaces behind the bar and throughout the restaurant/kitchen that may present safety issues. The noise level in the work environment is usually moderate to loud.
The above statements are intended to describe the essential functions performed by people assigned to this position title. The job description is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of members so classified. All reasonable accommodations will be made for applicants and/or current staff members who meet the requirements of the Americans with Disabilities Act (ADA).
BarFly Ventures, LLC is proud to be an equal opportunity workplace. We know that diverse, talented and dedicated individuals are critical to our success, so we look for veterans and people from various backgrounds not just because it's the right thing to do, but also because it's good for our business. We accept, celebrate and support the differences of people because it makes our team, the experience at our restaurants and the communities in which we operate better.
Brand: Barfly Ventures
Address: 435 Nicollet Mall Minneapolis, MN - 55402
Property Description: HopCat Minneapolis
Property Number: 17