JOB SUMMARY: Sells industry related parts over the counter, phone, email or in person while providing superior customer service to all customers.
Rihm Family Companies, Inc. (RFC) is a 4th generation family-owned and operated business specializing in the heavy-duty truck industry. RFC employs 360 people in 22 locations, and includes Rihm Kenworth, a Kenworth truck dealer; RMC Truck Parts, a parts sales company; Rihm Leasing, a truck rental, financing and leasing company; and Rihm Global Sales, which handles international truck and parts sales. Founded in 1932 under the name Rihm Motor Company, Inc., Rihm Kenworth is the second-oldest continually operated Kenworth dealer in the world. Rihm is a growth-oriented company, focused on doing the right thing always, while providing exceptional service with fairness to all stakeholders.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
Assists internal and external customers in obtaining required parts in a friendly, professional manner
Providing accurate and timely price quotes and other parts-related information to customers
Makes outbound sales calls as required
Responsible for developing and growing accounts as assigned
Up-sell customers with related parts
Issues credit for returned goods
Makes informed decisions regarding credit assuring to comply with credit guidelines provided by company
Pulls orders for customers and helps load parts into vehicles
Inventory responsibility to include cycle counts, out-of-stock notifications to management, out-of-stock materials locating and ordering when needed, assigned out-of-stock replenishment, back-ordered and will-call parts follow-up
Maintains accurate records of all repair orders, invoices, insurance estimates and special order parts
Coordinates and processes orders for shipment, delivery or pick-up
Participates in all training programs that are made available and keeps current on new products and product updates
Reviews open-order reports and closes/voids invoices within 60 days
Stays connected to other employees and customers through the use of email, voicemail as well as other forms of communication
Inspects cores and processes monthly returns to vendors
Demonstrate competency in parts learning system through participation in the e-learning product knowledge modules from PACCAR, Cummins and other parts knowledge systems
Other duties to meet business needs
ESSENTIAL EDUCATION and EXPERIENCE QUALIFICATIONS:
12 months plus truck parts experience
KEY ATTRIBUTES / SKILLS / CHARACTERISTICS:
Excellent customer service and interpersonal skills
Basic computer skills
Effective at multi-tasking
High school diploma or GED
Truck dealership experience
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may occasionally lift and/or move up to 100 pounds
Specific vision abilities required by this job include close vision and depth perception
The employee is regularly required to use arms, hands and fingers to grasp, type, pull and reach
The employee is frequently required to stand, walk, sit, talk, hear and may occasionally kneel or crouch
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and vibration
The employee may be exposed to fumes or airborne particles
The noise level in the work environment is usually moderate and occasionally loud
This job description is not designed to contain a comprehensive list of tasks, responsibilities or duties. Rihm Kenworth reserves the right to amend this document to meet legal, business and organizational requirements as necessary.
Rihm Kenworth is an Equal Opportunity Employer (Minorities/Females/Vets/Disabilities).