Minnesota

Information Technology Support Technician

Job description          

Come work for an iconic resort where quality is priority. Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality and diversity. Our philosophy, is simply to provide the best that Minnesota has to offer. Madden’s is currently seeking an Information Technology Support Technician who will support and assist the Director of Information Technology in the support and maintenance of the Resorts technology based information system. This is a full-time, permanent position working 10-12 months per year, and hours of work and days are Monday through Friday, 8:00 a.m. to 4:30 p.m. Evening and weekend work may be required as job duties demand.
Duties and Responsibilities: Triage and/or resolve end-user problems within scope of responsibility. Assist end users with troubleshooting and resolving desktop, network, and application-related problems including problems with passwords, printers, email, anti-virus programs and hospitality software. Effectively communicate with staff on the status of existing technology issues, solutions, turnaround times, etc. Follow troubleshooting procedures for hardware and software. Assist with the maintenance, operation of existing computer networks. Assist with the planning, design and installation of future network expansions as growth demands. Configure local workstations as needed and coordinate and oversees installation of routines necessary to network computers to servers. Maintain hardware and arrange for timely repair. Maintain repair history and file server performance statistics. Maintain inventory of hardware and related peripherals. Work with hardware and software vendors as directed. Coordinate and assist in the support and implementation of various technology solutions, which consist of but are not limited to, Constant Contact, video security cameras, conference room projection unit devices, staff computers, video hardware/software, and print management systems. Incorporates safe work practices in job performance. Performs other duties as required. Education/Experience: Position requires an AA/AS degree in computer related field plus two years relevant experience; or the combination of education and experience that enables performance of all aspects of the position. Job Knowledge, Skill, and Ability Preferences: Industry certifications such as CompTIA, Microsoft, Cisco, etc. preferred. Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment. Windows Operating systems –Windows 10, Windows Server 2012 & 2016. Working knowledge of TCP/IP, firewalls, Active Directory, MS Office Applications. Working knowledge of relational databases such as Microsoft SQL preferred. Requires sufficient analytical skills to assess problems or unusual situations and develop solutions. Requires the ability to independently perform all the duties of the position efficiently and effectively. Must be able to install, configure, troubleshoot and maintain all the software applications and peripheral equipment used at the resort. Must have strong communication and training skills and be able to communicate technical information to non-technical users. Maintains a pro-active “can-do” attitude Madden's on Gull Lake is an EEO/Affirmative Action/M/F/Veteran/Disabled Employer
Madden's On Gull Minnesota jobs

Madden's On Gull

Minnesota jobs

Minnesota jobs

 Minnesota jobs  Minnesota jobs
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Madden's On Gull Minnesota jobs

Madden's On Gull (Minnesota jobs)

 Jobs in organization(state)

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