Service Desk Analyst

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ServiceTec International Inc. specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. For further information, please visit www.servicetec.com.


Seeking an IT professional with proven customer service skills to work in the fast-paced environment at the Minneapolis/St Paul International Airport. The ideal candidate will provide first level technical support for all airport employees and tenants.

This position will be responsible for processing service incidents and requests, performing initial diagnosis, and attempting first level resolution. If unable to resolve the issue, the candidate will be expected to escalate accordingly with proper notes and to the correct resource.

Applicants must be service-centric with a proven history of adapting best practices & utilizing ITIL knowledge to streamline IT processes.

Must be comfortable assisting end users with a wide range of computer knowledge and issues over the phone, through email, and in chat-messaging interactions.

The successful candidate will be required to be flexible and willing to assist in covering work schedules in a 24hr x 365 days environment.

Minimum requirements Proven track record of successful customer service delivery within the IT sector.A strong general background in all IT peripheral devices.Thorough knowledge of relevant Windows operating systems, Microsoft Suite, and related applications.Able to troubleshoot and resolve basic network connectivity issues.Able to establish and maintain good working relationships and communications with team members, executives, decision makers, stakeholders, department heads and end-users regarding IS issues.Able to multitask and prioritize time sensitive tasks in a dynamic high-pressure environment.Strong interpersonal, written and oral communication skills.
Preferred Experience/Qualifications Experience using the ServiceNow ITSM platform2 years of experience in using / administering Microsoft Active Directory3 years IS / Service Desk / Desktop Support / Network experience in a 300+ node environmentFormal, two-year degree in Computer Science or related fieldITIL v3 Foundation certificationCompTIA A+ certificationCompTIA Network+ certification
Should this opportunity be of interest to you, please send your resume and cover letter with your salary expectations, which will be held in confidence.

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary, and seasonal or contract.

The Company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation.

This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including but not limited to general treatment at work.

We thank all applicants for their interest; however only those selected for an interview will be contacted. Your application will be held on file indefinitely, if you wish to have your personal data removed please follow the instructions in the application acknowledgement email you will receive.
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Join Our Team

ServiceTec International Inc. specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries, and have been doing so since 1989...