BrightStar Care of Danvers and Woburn, a fast-growing, Joint-Commission Accredited provider of Home Care and Medical Staffing services, has an immediate need for a full-time. Scheduler/Customer Care Manager to match and schedule caregivers with our clients, who need one on one care.
We are honored to serve patients and partners in Middlesex and Essex Counties, from Burlington and Woburn through the North Shore and Merrimack Valley.
The successful candidate will be able to juggle client and caregiver schedules that can and often change. The goal is always to ensure that we have continuity between the right caregiver and the patient or partner, and that the client needs are being met. This position is fast-paced and constantly changing. The ideal candidate enjoys challenges, is customer-service driven, organized, protective of both client and caregiver interests, a creative problem-solver who rolls with changes, and is comfortable in a process-driven world.
The successful candidate will be supported by a clinical team in the field that will supervise the patients as well as the care-giving team on-site, ensuring that we are delivering on our service guarantee.
Scheduler: Monday-Friday 8:30am-5pm with occasional weekend or weekday On Call coverage
Weekly pay with direct deposit
National opportunities with over 250 locations in US
Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
Assists in the development of organization goals and agency performance improvement activities
Administers agency policies and procedures
Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
Assures proper maintenance of clinical records in compliance with local, state and federal laws
Assures compliance with all local, state and federal laws
High School Diploma required
Flexibility and good time management skills A MUST
Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
Excellent organization, planning, and project management skills.
Valid driver’s license; valid state required proof of auto insurance.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.