Massachusetts

Computer Operator

Job description          

We enjoy the important work we do every day on behalf of our members. Job Summary Under minimum supervision, the Computer Operator will provide support to both system users and THP's internal and external customer community. Maintain integrity of systems data by following departmental policies and procedures for the successful completion of all processes including monitoring of all systems and batch processing, system restores, problem reporting and resolutions and customer service. Job Description Essential function occur simultaneously, therefore the employee must be able to appropriately handle each essential function, prioritize them and seek assistance when necessary. These functions need to be performed on a consistent and regular basis, using good judgement. Ability to learn and apply company policies consistently, seeking out guidance when necessary, is required. Requirements 1. Monitor all 3rd party software, including but not limited to, Tidal, Rhapsody and security monitors. Create and update documentation as needed to insure all processes are documented. Verify that all jobs / schedules run in the correct order, start on time, monitor runtimes and have a successful completion. Assist the various oncall groups with the any production issues that may arise. 2. Monitor and operate corporate data processing equipment following established policies and guidelines. Notify senior level staff of documentation issues or lack thereof, as needed. Fill out all logs as required and provide solid turnover information to the incoming shift. 3. Monitor the execution and provide trouble-shooting information when problems occur of all automated production schedules, insuring that all jobs / events complete successfully by utilizing Tidal, Rhapsody, PC software utilities and any additional monitoring tools required as the IS environment changes. Interface with users to provide necessary services such as status of equipment, jobs, in process, system access, or batchjob submissions. 4. Provide trouble-shooting information when problems occur. Insure the operator taking responsibility for the next shift is provided with detailed information on the work being processed, special instructions, and appropriate information in order to successfully continue the scheduled processing. 7. Be aware of all activities within the Data Center environment including understanding, monitoring and logging the activities of internal and external personnel. 8. Consult with senior staff members on a regular basis to provide status and ensure that the services provided are maintained at a high level. Notify and/or modify processing documents and procedures or lack thereof. What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!
Tufts Health Plan Massachusetts jobs

Tufts Health Plan

Massachusetts jobs

Massachusetts jobs

 Massachusetts jobs  Massachusetts jobs

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Tufts Health Plan Massachusetts jobs

Tufts Health Plan (Massachusetts jobs)

 Jobs in organization(state)
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