Louisiana

TOURISM INFORMATION COUNSELOR 1 WAE

Job description          

Supplemental Information LOCATION & POSITION INFORMATION:

There is no test score required for this vacancy. This is a part-time position located at the Greenwood Welcome Center in Greenwood, LA. Applicants applying to this announcement should be aware that this is a part-time WAE (when actually employed) position without benefits.

DUTIES: Meets and greets the general traveling public, welcoming them to Louisiana. Listens to questions and provides appropriate answers and counsel on how visitors may spend their time in Louisiana. Provides general and detailed information (including directions) on attractions, tours, restaurants, parks, museums, events and other places of interest to visitors in Louisiana.
Applicants applying to this announcement outside of the Department of Culture, Recreation and Tourism may be required to accept probation in lieu of promotion.
Please refer to the 'Job Specifications' tab located at the top of the LA Careers 'Current Job Opportunities page' for specific information on salary ranges, minimum qualification requirements and job concepts for each level.
APPLICATION PROCESS:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the 'Apply' link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process by selecting the 'Applications' link after logging into their account. Below are the most common status messages and their meanings.

Application received - Your application has been submitted successfully.

Evaluating experience - Your application is being reviewed to ensure you meet the minimum qualifications for the position.

Minimum Qualification Review – See History – Click the History link for the results of your application review. Passing candidates will designate as 'Pass'. Failing candidates will designate as 'Fail'.

Eligible for consideration - You are among a group of applicants who MAY be selected for the position.

Eligible Pending Supplemental Qualification Review - Only candidates meeting the supplemental qualification will be eligible for referral.

Referred to hiring manager for review - Your application has been delivered to the hiring manager. You may or may not be called for an interview.

Position filled - Someone has been selected for the position.

Position canceled - The agency has decided not to fill the position.

The State of Louisiana only accepts online applications. Paper applications will not be accepted. Computer access is available at your local library, at local Louisiana Workforce Commission Business Career Solutions Centers (Download PDF reader), and at the State Civil Service Testing and Recruiting Center at 5825 Florida Boulevard, Room 1070, Baton Rouge, LA 70806. If you require an ADA accommodation, please contact our office at (225) 925-1911 or Toll Free: (866) 783-5462 during business hours for additional assistance.

(Please note: Libraries and LWC centers cannot provide in-depth assistance to applicants with limited computer skills; therefore, we suggest that such applicants have someone with computer proficiency accompany them to these facilities to assist with the computer application process. Also, no State Civil Service employees are housed at the libraries or LWC centers to answer specific questions about the hiring process. Such questions should be directed to the State Civil Service Testing and Recruiting Center at the phone numbers above or by visiting the office on Florida Blvd. where assistance is available. Information is also provided on our job seeker website at https://jobs.civilservice.louisiana.gov/).
Please submit a copy of all applicable college transcript(s) to your application. This may be done by way of an attachment to your online application and/or by fax/mail. Applicants using an international degree as a basis to qualify for the position must attach an equivalency evaluation statement.
DISQUALIFICATION: While we would encourage all interested applicants to apply, please be aware that there are various reasons that your application may be disqualified from consideration including, but not limited, to: Submission of a resume and/or paper application in lieu of the online application; Failure to fully complete the education and work experience sections of the application; Failure to submit an equivalency evaluation statement for an international degree by the closing of this announcement.
For further information about this vacancy, contact:
Roderick Crockett, HR Analyst
Department of Culture, Recreation and Tourism
PO Box 94361
Baton Rouge, LA 70804-9361
Email: rcrockett@crt.la.gov
FAX: 225-342-7928

The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes.

Louisiana is a State as a Model Employer for People with Disabilities.
Qualifications MINIMUM QUALIFICATIONS: One year of experience in tourism information work, public relations, customer service, or teaching. SUBSTITUTIONS: College training will substitute for the required experience on the basis of thirty semester hours for one year of experience. NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Commission of Higher Education; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Job Concepts FUNCTION OF WORK: To provide information to tourists and to perform incidental clerical and custodial functions.

LEVEL OF WORK: Entry.
SUPERVISION RECEIVED: Close from a Tourism Supervisor or higher level staff.
SUPERVISION EXERCISED: None.
LOCATION OF WORK: Department of Culture, Recreation and Tourism, Office of Tourism - Welcome Centers statewide.
JOB DISTINCTIONS: Differs from Tourism Information Counselor 2 by the degree of supervision received and the absence of experienced level duties. Examples of Work EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED. Welcomes tourists and determines their travel interests and needs.

Provides information on localities, museums, parks, events, and other attractions to visit.

Assists travelers with hotel reservations and weather reports from the Internet.

Provides directions, shortest routes or scenic routes.

Distributes brochures and maps.

Answers questions from visitors, by phone and mail, regarding the state, its history and its culture.

Conducts research by reading industry publications, visiting travel websites and consulting with others to keep abreast of upcoming events and to broaden knowledge of the state.

Participates in educational study tours.

Keeps daily records or files; stocks brochure racks; orders supplies/brochures; performs other clerical duties.

Attains CPR certification and becomes re-certified annually.
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