Louisiana

Member Service Representative (Part-Time) - Fort Polk

Job description          

Basic Purpose To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision.

Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox.
Responsibilities

Analyze, research and resolve problems and discrepancies related to member accounts/loansAssist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applicationsCounsel current and prospective members about Navy Federal's products and servicesEnsure cash and other negotiable instruments are handled properlyIdentify opportunities to cross service products and increase product penetrationPerform platform banking functionsUnderstand and comply with federal and other regulations relating to financial products and servicesMay assist with Branch Office vault opening, closing and balancing proceduresMay serve as a Branch Office and/or ATM vault custodianPerform other duties as assigned
Qualifications

Ability to work independently and in a team environmentWorking knowledge of savings and checking products, accounts and servicesEffective active listening skills to accurately respond to inquiries and account requestsEffective organizational, planning and time management skillsEffective research, analytical, and problem solving skillsEffective skill building effective relationships through rapport, trust, diplomacy and tactEffective skill exercising initiative and using good judgment to make sound decisionsEffective skill maintaining composure in a high production and changing environmentEffective skill navigating multiple screens and PC applications and adapting to new technologiesEffective skill performing mathematical calculations and working accurately with numbersEffective verbal and written communication skillsDesired - Experience in member/customer service preferably in a call center, retail banking or financial institutionDesired - Experience in working in a credit union environment
Hours: Available Monday – Saturday: hours based on business needs. Part Time hours are typically 20-25+ hours a week (Please note during training longer hours will be required).

Location: 1770-A South 5th Street, Leesville, LA 71446
Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Navy Federal Credit Union Louisiana jobs

Navy Federal Credit Union

Louisiana jobs

Louisiana jobs

 Louisiana jobs  Louisiana jobs

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Navy Federal Credit Union Louisiana jobs

Navy Federal Credit Union (Louisiana jobs)

 Jobs in organization(state)

Basic Purpose To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certi...