Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self storage! Join us to deliver the best customer service.
SROA is an up and coming, technologically advanced player in the self storage sector and we are currently seeking a Full Time Self Storage Associate Manager for our growing self storage portfolio.
The Store Manager is responsible for the successful operation and sales growth of the retail location. Able to perform all duties and functions of Associate Manager.
Focus on excellent customer service, rapport building and sales functions including cross and up-selling.
Ensure that store achieves its targeted revenue projections.
Ensure that each store is fully staffed with a competent team and provides necessary training to perform job requirements effectively.
Maintain a high level of orderliness throughout the store through the utilization of example leadership, and center associates.
Consistently maintain and improve store imaging, impact zones and display areas.
Implements sales and marketing programs, including but not limited to prospecting outside of the store.
Communicates with Management regarding all areas of center operations.
Ensures that operational systems are in compliance with Company Guidelines.
Pro-actively handles customer complaints and assist customers with problems to resolution.
Accurately performs daily close-out procedures, general ledger administration, bank deposits and other accounting functions in accordance with Company policy and procedure.
Efficiently utilize computer systems in support of communication, reporting and other business requirements.
Maintains property by investigating tenant?s complaints, inspecting vacant units and completing minor repairs.
Maintain property appearance and cleanliness. General housekeeping duties including sweeping, mopping, dusting, etc.
Maintain retail inventory.
Other duties as assigned
Minimum one-year customer service experience. Ideal candidates will have self storage experience or come from a customer facing, sales oriented position such as retail sales, hotel, car rental, collections agency, call center.
Proficiency in Microsoft Office including Word, Excel and Outlook. Experience navigating through windows, accessing internet websites, data entry and printing.
Strong communication skills, interpersonal skills and problem resolution. Must be able to work independently or as a part of a small team.
Must be able to sit, stand or walk for long periods of time. Must be willing to perform light cleaning duties and maintenance.
Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
The job requires a person to work weekends and holidays as needed.
Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers and complete customer paperwork.
Must be willing to complete pre-employment background check and drug screen.