Kentucky

Supervisor, Customer Experience

Job description          

About Conduent Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com. Job Description This is an evening shift position between 12PM to 11PM ESTResponsible for the delivery of the KPIs of the immediate team, including quality, productivity and compliance parameters.Delivers regular and timely coaching and feedback to the team members to enhance performance.Ensures proper and timely dissemination of all processes and business updates to the team, based on client requirements.Supervises the team members, identifying and addressing developmental issues, coaching opportunities and recommending training interventions.Accountable for analyzing known best practices for continuous improvement.Responsible for the enforcement of organizational policies and procedures to ensure compliance. Closing
Conduent Kentucky jobs

Conduent

Kentucky jobs

Kentucky jobs

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Required License/Registration/Certification N/A
Physical Requirements Some lifting (up to 50 lbs)
Shift Varies: Hours are 8AM – 5PM
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Conduent Kentucky jobs

Conduent (Kentucky jobs)

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About Conduent Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experienc...

About Conduent Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experienc...

About Conduent Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experienc...

About Conduent Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experienc...

About Conduent Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experienc...