Application Support Specialist

Job description          

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.
For more than 70 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.
KARL STORZ OR1 Division is seeking candidates with advanced-level technical expertise for the role of Application Support Specialist. The Application Support Specialist will ensure successful implementation and support of EHR Interfaces with OR1 products and provide remote and onsite server infrastructure support of network-based deliverables. IMPORTANT NOTE: This is a project management/support role with techncial skill requirements.
Primary Job Responsibilities: Ensures successful implementation and support of EHR Interfaces with OR1 products using all or more methods listed below: Act as Project Manager for EHR system deployments Document all site requirements and configurations Perform site installations Provide training support as necessary Coordinate with customer, engineering, and regional OR1 Support staff as necessary from implementation planning to post install service Provides remote and onsite server infrastructure support including but not limited to: Networked KARL STORZ OR1 applications and devices Windows Server 2008 R2 Windows Server 2012 R2 Physical / virtual servers SQL and Firebird Server/database Internet Information Services Manager Assists OR1 Marketing / OR1 Sales in completing RFPs, RFIs, BAA, and other related documents; completes Request for Proposal (RFP), Request for Information (RFI), and other documents from customer related to network-based product deliverables. Responds to high level technical questions on those documents. Works closely with OR1 Engineering to learn the current and future product development deliverables. Qualifications: AA/AS technical degree preferred or equivalent combination of education and experience. Strong technical knowledge of HL7 Messages/Interface, DICOM, EMR/EHR Workflow, Windows server environment and network topology Minimum 2-5 years with EHR Interface experience, working with HL7 messages and/or DICOM Ability to communicate effectively with diverse clientele including good written and oral communication skills as well as good interpersonal skills Ability to perform complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations Strong customer service orientation Attention to detail and adherence to SOPs and Work Instructions. Ability to maintain accurate and detailed documentation Additional Requirements: Ability to travel up to 20% throughout US, Canada and Mexico Certifications: CCNA (Cisco Certified Network Associate) , MCSA: Windows Server, or equivalent certification are preferred. Experience with network switches, VPN, LAN / WAN, and VM are preferred Good driving record #LI-KA1
Employee Benefits Program Overview for U.S. Locations Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!* 3 weeks’ vacation, 10 holidays plus paid sick time* 401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution Section 125 Flexible Spending Accounts Life, STD, LTD & LTC Insurance Tuition reimbursement of up to $5,250 per year Fitness reimbursement up to $200 annually Employee referral program of up to $2,000 per hire And much more! Field sales, internships and part-time employees are not eligible except for where required by state law. Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.
Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. KARL STORZ is an Equal Opportunity Employer supporting EOE/M/F/Vet/Disability.
Reasonable Accommodation If, at any point in the application process (including hiring), a candidate would like to request a reasonable accommodation due to a disability or a religious need, please email us at Taleo_Administrator@karlstorz.com and we'll be happy to engage in an interactive process with you.
Notice to Employment Agencies This recruitment assignment is being managed directly by KARL STORZ’s Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.
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KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.
For mo...