Indiana

Lead Quality Assurance

Job description          

**Description**

Company Summary:
With more than 24,000 employees across the globe, Pearson is the world’s learning company, providing a range of products and services that help people make progress in their lives through learning.

Since 2001, our Online & Blended Learning division has reimagined K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; International Connections Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.

Our company culture is built around our motto “Always Learning” and a set of core values that we live by: brave, imaginative, decent, accountable, curious, customer-centric, and collaborative..

Position Summary:
The Platform Support Lead Quality Assurance role is responsible for driving the triage (Investigate, Prioritize, Assign, Resolve) issues that have been escalated via the various lower Tiers of the Support System. In this role, you use your excellent Root Cause Analysis skills to investigate bugs in production, and to determine the severity and urgency of a resolution, and if the bug can be resolved by your immediate team with a code fix or needs to be escalated to a Software Development team.

In this role you will use your skills of implementing testing procedures, driving process development and defining measures to track quality. He/She will also build strong business relationships with his/her peers from QA and within Agile teams, but also with Technical Support and Business Users in order to ensure that common QA processes are integrated throughout bug resolution life cycle and that the overall quality of the product is constantly improving.

Primary Responsibilities:
+ Assist in establishing and evolving formal triage processes, ensuring that communication to stakeholders and customers is always up to date

+ Act as key point of contact for all Platform support issues, providing clarity to the internal customers on prioritizations and resolutions.

+ Lead and mentor QA team members, as well as manage outside contract testers.

+ Provides the Quality leadership team with weekly reports with Metrics on number of issues resolved, Hot fixes, and progress towards any issues currently being worked on.

+ Work with the Platform Support QA and Software development teams to understand issues submitted by customers and staff, determine the root cause by debugging and working with QA team.

+ Test software fixes introduced by the Platform Support development team

+ Maintain a knowledge base of issues resolved, and assist in training lower tier support teams

+ Respond to occasional system errors, including during off hours;

+ Accomplish department and organization missions by completing related tasks as needed; and

+ Has strong time management and can support multiple initiatives in a fast-paced environment

+ Experience working in a collaborative development team either as a team member or Team Lead

+ Plans, develops, co-ordinates, designs and implements test strategies according to QA guidelines

+ Other duties as assigned

**Qualifications**

Requirements:
For your application to be considered, you must have the following:

+ At least seven years of experience as a software/web tester, with five in a Lead capacity

+ Experience as the liaison for Product support issues, using systems such as Salesforce, Service Now or other

+ At least five years of experience in analyzing business requirements, recommending technical solutions, and writing test plans and test cases

+ Excellent understanding of Web technologies in general, i.e. HTML, CSS, and JavaScript

+ Experience in implementing QA processes, procedures, strategies, tracking KPI’s, and measuring quality

+ An extremely detail-oriented work ethic

+ Excellent verbal and written communication skills

+ High-speed Internet access at home and a personal computer

+ The ability to demonstrate work experience by providing examples

In addition, the ideal candidate may have one or more:
+ Experience in issue control systems such as Azure DevOps, JIRA, TFS etc.

+ Experience analyzing business needs, developing solutions and writing business requirements

+ Experience or exposure to performance testing tools, test case management systems, etc.

+ Experience working on Agile teams, especially if work experience includes working in SAFe

Capabilities:
+ Acts as a highly competent advisor to their manager and team

+ Strong analytical and design skills

+ Excellent verbal and written communication

+ Influential and collaborative

+ Excellent skills in conflict resolution and problem solving

+ A passion for QA and for doing things the right way

+ Able to work well with others including those outside of your core team

+ Good time management skills

+ The ability to effectively deal with change

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

**Primary Location: ** US-RE-Remote

**Work Locations: ** US-Remote Remote

**Job: ** Engineering

**Organization: ** North America Connections

**Employee Status: ** Regular Employee

**Job Type: ** Standard

**Shift: ** Day Job

**Job Posting: ** Dec 6, 2019

**Job Unposting: ** Ongoing

**Schedule: ** Full-time Regular

**Req ID: ** 1916205

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
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