Rooms Division Coordinator
by TheWit Hotel - Full Time
Hospitality / Property Management / Front Desk
Leads the hotel to deliver amazing guest experiences each day, each night and every time in between. Creates a welcoming and caring service environment by overseeing the overall guest experience throughout the hotel, and building solid relationships with all department managers. Drives team to excel, meeting/exceeding financial goals and acts in accordance with all corporate policies and procedures.
Duties and Responsibilities
RESPONSIBILITIES INCLUDE, BUT ARE NEVER LIMITED TO:
Complete Housekeeping Room Attendant daily assignments. Formula must meet the needs of the hotel but also be in accordance with department's labor budget.
Assign Housekeeping team's daily communication devices and soft keys.
Monitor hotel's Preventative Maintenance Program
Track hotel's Deep Cleaning Program
Responsible for arranging daily Show Rooms
Coordinate with Housekeeping team and Supervisors about VIP room assignments.
Monitor HotSOS programming to ensure timely completion of all guest requests.
Maintain strong guest service skills by being knowledgeable of all in-house and area functions in order to provide our guests with accurate information.
Operate PBX equipment to provide internal and outside guests with timely and efficient service.
Answer housekeeping calls throughout the day and follow up when necessary.
Oversee Lost and Found -- ship items and communicate to the guest in a timely fashion.
Process all guest mail, messages and faxes in order to ensure the information is received by the guests in the most timely and accurate method possible.
Must be available for both AM and PM shifts.
ESSENTIAL PHYSICAL REQUIREMENTS:
Ability to stand for an entire shift.
Ability to reach, bend, stoop, lift, push and pull.
Must be able to stand for extended periods of time, and lift and carry up to 30 pounds.
Ability to work in front of a computer monitor for extended periods of time.
Ability to handle repetitive motion of the wrists, hands and fingers.
1. Communicate in primary language of the hotel
2. Front Office experience preferred.
3. Spanish as a second language is preferred.
4. Wear proper attire/uniform at all times, and be well groomed.
5. Available to consistently work weekends, and offer scheduling flexibility at hotel is a 24/7 operation.
6. Embrace the SMASHotels' culture where our people are our greatest asset, the guest is the reason behind everything we do, we are genuine and humble in our service approach, and we embrace the diversity our of our people, which mirrors the diversity of the guests we serve.
Chicago, IL 60601
About the Company
AN INSPIRED EXPERIENCE
A uniquely different type of hospitality management company, we innovative businesses by leveraging a diverse range of dynamic leaders with decades of industry expertise. We are committed to providing distinct, engaging and unforgettable service experiences that are truly aligned with the values and lifestyles of our guests.
Our people are our most important asset, the guest is the reason behind everything we do, we are genuine and humble in our service approach, and we embrace the diversity of our people, which mirrors the diversity of the guests we serve.
We relentlessly pursue the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
We embrace emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online engagement with our guests.
A consistent thirty-year track record as a financially disciplined investor and real estate asset manager has proven our agility and stability over the long term.