Illinois

Vendor Relationship Representative

Job description          

Responsibilities Develop and maintain positive vendor relations to ensure superior customer satisfaction Receive and handle customer calls and email requests for services Manage the scheduling and completion of all services assigned by customers Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries Identify, research and resolve customer issues using the company’s web-based systems and databases Source new vendors to perform required services, as needed Resolve or escalate all disputes or un-satisfied service confirmations Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Enter information into our database and ensure consistency and accuracy Be able to educate clients on the benefits of the SMS Assist service offering Resolve most/all client and Affiliate issues without escalation Remain on the queue and address all requests Provide creative solutions to meet client needs and maximize value Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client Provide management with recommendations to changes in procedures, as needed Foster a positive team environment Ensure confidentiality of internal and external data Perform ad-hoc projects and other duties as assigned Professional Skills Customer Service – Proficient Verbal Communication – Proficient Written Communication – Proficient Teamwork – Proficient Relationships – Proficient Organizational Awareness – Proficient Learning Agility – Proficient Problem Solving – Proficient Process Orientation – Proficient Prioritization – Proficient Role Specific Skills Computer Skills: Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook People Management Skills This is an individual contributor role Qualifications Minimum Qualifications Associate’s Degree or equivalent work experience (3+) or previous experience as Vendor Relationship Representative in SMS
SMS Assist, LLC Illinois jobs

SMS Assist, LLC

Illinois jobs

Illinois jobs

 Illinois jobs  Illinois jobs
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SMS Assist, LLC Illinois jobs

SMS Assist, LLC (Illinois jobs)

 Jobs in organization(state)

Develop and maintain positive client relations required to ensure superior client satisfaction Receive and handle customer calls and email requests for services Manage real-time inquires while keep...

Responsibilities Develop and maintain positive vendor relations to ensure superior customer satisfaction Receive and handle customer calls and email requests for services Manage the scheduling and ...