Iowa

Outbound and Inbound calls

Job description          

Job Description

Responsibilities include:
Outbound and inbound patient calls: courtesy calls, lab/imaging follow up, and patient inquiries
Documentation of telephone encounters and escalation as needed to Manager
Assistance with referral creation and completion

Qualifications

Job Requirements

High School Diploma or equivalent required
Experience in a call center or customer service environment
Medical Assistant experience preferred
Proficient in relevant computer applications/electronic medical records
Ability to type quickly, basic computer knowledge
Proficient in Microsoft Word and Excel
Detail oriented, able to rely on experience and judgment to perform a variety of tasks
Exceptional written and verbal communication skills
Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences
Experience with electronic medical records
Knowledge of administration and clerical processes
Knowledge of call center telephony and technology

Additional Information

All your information will be kept confidential according to EEO guidelines.
Speedline Athletic Wear Iowa jobs

Speedline Athletic Wear

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