Who We Are
Service Legends is more than just a Heating and Cooling Company - we are a big family and all we’re missing is you! Here at Service Legends we firmly believe you should enjoy where you work and who you work with, and that’s something we take seriously. Our office environment is a little different than most, we certainly work hard but we also like to have fun, play games, and encourage one another to step outside of our comfort zone.
Your work family is important, but we understand that your personal family is even more so. We are committed to not only our team members’ professional development but also their personal growth. We always encourage a healthy work-life balance. Our team members are challenged to design their own path to advancement within the company, and we help them achieve those goals with support and guidance every step of the way.
Not to brag, but Service Legends was a 2016 recipient of the Des Moines Register’s Top Place to Work! We love taking care of our clients and we take great pride in going above and beyond for our team members as well. We’re proud to be a leader in heating and cooling the Des Moines area. We specialize in installs, maintenance and repairs for furnaces, air conditioners and more. Having served the Des Moines area since 1997 (with legendary service by the way), it’s safe to say we’ve earned a PhD in keeping you comfy.
Summary of Position
The primary goal is to ensure 100% client satisfaction by owning each client and ensuring they are served. The Customer Service Representative is responsible for taking incoming client calls for service and scheduling. In addition, this position is required to make outbound calls to club member and non-club member clients to ensure that 3 calls are ran each day per technician minimum. The Customer Service Representative should expect to have an average of 90 calls per day, both incoming and outbound. This role is responsible for accurate scheduling and performing backup duties for dispatching, debriefing and Sales Lead Coordination.
Essential Job Functions
Receive incoming service and maintenance calls from clients
Confirm service-related appointments for the following day
Schedule club member visits as directed
Make sure each technician has 3 calls scheduled per day
Build value with current club members to maintain renewal rate
Perform outbound calls to non-club member clients
Accurately build service-related calls
When directed, prepare and complete written client communications
Demonstrate accuracy and thoroughness in all aspects of position
Show ability to make timely decisions in the best interest of the customer and company
Essential Job Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
High School diploma or equivalent required
2 years of customer service experience required
Associate degree or higher (preferred)
Experience with position that is 70% phone time preferred
Must have excellent phone etiquette and have the ability to manage multiple telephone lines in a professional and positive manner
Must be able to effectively prioritize and organize daily job duties
Must be able to accurately enter order information, including updating of customer accounts, telephone and contact numbers
Extremely high attention to detail is required
Computer Skills: Must be proficient in Microsoft Excel and Microsoft Word; experience with Service Titan software preferred.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization. Must be able to read, write, speak and comprehend English.
Mathematical Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Starting salary of $16.00 + Bonus/Incentives
Hours: 11:00 am to 8:00 pm
We offer a competitive compensation & benefit package for employees and their families including medical, dental, vision, long and short-term disability, life insurance plus the option to buy up, $150 company allowance (annually), paid time off and holiday pay. We pride ourselves in have an excellent working environment. We are an equal opportunity employer committed to affirmative action and diversity
Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.
It is the policy of Service Legends, Inc. not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.