JOB SUMMARY: The Team Lead for CellOnly manages an assigned retail store. The Team Leader is responsible for running their assigned store, managing the employees and ensuring goals for each store are met. Additionally, the Team Lead will be responsible for assets and inventory, customer service, and ensuring the integrity of all policies and procedures of the company. This position reports to the District Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
The Team Leader’s primary duty is to manage one store location with a range 3-9 employees
Responsible for a minimum sales quota and Individual Gross Profit (IGP); this will be a minimum in order to receive commission payout. Also, responsible for meeting additional sales metrics according to posted commission plan.
Achieve sales quotas for both the store and individual goals
Acts as the gatekeeper of the store; this provides the opportunity to save sales, survey/enhance customer experiences and coach the sales team on effective sales skills
Works a scheduled shift within assigned store
Provide hands on coaching to Wireless Consultants
Will partner with District Manager in regards to employee relations issues and performance management
Must ensure that all cash handling, till reconciliation and bank deposits are conducted according to company policy
Responsible for overseeing organization of store schedule, employee timesheets and payroll of store personnel
Responsible for overseeing operational functions of store in conjunction with DM
Responsible for inventory reconciliation, control, and delivery in conjunction with DM’s goals and objectives; must comply with inventory aging policies
Conduct and coordinate new hire orientation in conjunction with the training department, to ensure a professional, consistent training program for all new employees within the store
Responsible for conducting regular meetings with all sales staff to assist them in achieving their goals as defined by management
Responsible for establishing and maintaining effective working relationships with all Wireless Consultants while continually updating them on products, promotions and/or procedures as related to sales, service and support.
Other duties as assigned by upper management
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent.
This position requires 1 year of experience in a retail environment, previous wireless industry experience preferred.
Experienced in supervising, managing and training of employees.
Strong interpersonal and communication skills.
Strong organizational and time management skills.
Self-motivated and works independently with minimal supervision
Proven successful sales track record.
Positive attitude, creative thinker.
Typical working conditions are standing for extended periods of time. Occasional lifting up to large inventory box that can vary in weight.
Typical equipment used will be computer, printer, cash register/computer terminals & working with the various technical products sold by CellOnly.
Reliable transportation, valid driver's license and clean driving record.
Must work a minimum 5 day work week to include Fridays and Saturdays.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS: To successfully perform the essential functions of this job with the able to stand, walk and bend up to 70% of the time and able to sit over 30% of the time.