Connecticut

Front Desk Clerk (Full-Time)

Job description          

Overview The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities Resolve guest complaints, ensuring guest satisfaction. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Process all guest check-ins. Verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Direct Bell Person to escort guest and transport their luggage to the room. Handle overbooked or walked in guests. Accept and record wake-up call requests. Monitor, send and distribute guest faxes. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process all check-outs. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Qualifications Education & Experience: High School Graduate or General Education Degree (GED). One year previous experience in a similar position in a hotel preferred. Customer service experiencec required. Basic computer skills required. Must be available to work weekday and weekend shifts.
Crestline Hotels & Resorts Connecticut jobs

Crestline Hotels & Resorts

Connecticut jobs

Connecticut jobs

 Connecticut jobs  Connecticut jobs

Overview Brookdale Home Health Care is currently seeking a Home Health Care Sales Representative Every day is an opportunity for our associates to deeply connect with people in a profound and pers...

Plumbing Pro
2019-09-15

What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Plumbing Pro, this ...

Caregiver
2019-09-15

Are you looking for a career helping others? Looking for a company that values passion and rewards its employees with great benefits? Your search is over – a Caregiver career with Comfort Keepers i...

Description:
KinderCare Education is the nation’s leader in early childhood education. We nourish curiosity through purposeful experiences to create a future full of lifelong learners. From ou...

Service Technician
2019-09-15

Overview
Join a team with 50 years of success in the real estate industry! Lincoln Property Company is currently hiring for a Service Technician to help manage the general maintenance and curb ...

Crestline Hotels & Resorts Connecticut jobs

Crestline Hotels & Resorts (Connecticut jobs)

 Jobs in organization(state)

Overview The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or info...