Connecticut

Contact center rep

Job description          

The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests using proprietary software as well as documenting complaints and issues while providing superior customer service to members. ESSENTIAL JOB FUNCTIONS
Assist customers with transportation questions and concerns
Schedule, modify and cancel reservations as requestedObtain and document details of any complaints being filedReceive and document customer concernsEnsure that all relevant customer information is documented Policy Adherence
Attend all required meetingsAdhere to and ensures all company policies and procedures are maintainedMaintain an acceptable attendance and tardiness record Customer Service
Ensure accurate trip data inputMaintain a polite and courteous manner at all timesDemonstrate sincere personal commitment to producing high quality workRefer unresolved customer grievances to designated department for further investigation and resolutionPromote a positive working environmentOther duties as assigned POSITION QUALIFICATIONS
Competency Statement(s)
Accurate - Ability to perform work accurately and thoroughly
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous
Reliability - The trait of being dependable and trustworthy Education
High School Graduate or General Education Degree (GED) Experience
Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred Skills
Excellent customer service and people skills and must be able to work independently or with a team
Ability to quickly learn new technology and processes
Must be able to understand and follow complex instructions
Read, write and understand English fluently
Ability to accurately type 35wpm
Ability to answer a high volume of calls up to 100+ calls per day WORKING CONDITIONS
The physical requirements that must be met and the work environment characteristics outlined below are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
Able to sit at and work on a computer with headset for periods of timeAble to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelvesRequired to be at the work location to perform job functionsAbility to speak, hear and see for the assigned work dayRepetitive key stroke/data entry for the assigned work dayMinimal ambulating WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Entire work time is conducted in an office environment in a controlled atmosphere building.
The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer.
LogistiCare Connecticut jobs

LogistiCare

Connecticut jobs

Connecticut jobs

 Connecticut jobs  Connecticut jobs

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